At a Glance
- Tasks: Answer calls, book appointments, and assist patients with their needs.
- Company: Join a well-established GP practice in Aston, Birmingham.
- Benefits: Flexible part-time hours with full training provided.
- Other info: Great opportunity to work in a supportive team environment.
- Why this job: Make a difference in patient care while developing your customer service skills.
- Qualifications: Good communication skills and a passion for helping others.
Church Road Surgery, based in Aston, Birmingham, is looking for a part time medical receptionist. The hours are to be worked over five days, however, flexibility is required to cover in the absence of the team. General practice experience is preferred, however not essential as full training will be provided.
Main duties of the job include:
- Answering calls
- Booking appointments
- Preparing prescriptions
- Inputting documents
You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical.
About us: We are a well-established GP training practice delivering family-centered continuity of care to 5,000 patients. Our team comprises of GPs, Practice Nurses, HCA, and an excellent admin team. We work with Primary Care Additional roles that include a Practice Pharmacist, Care Co-Ordinator, MSK Practitioner, Social Prescriber, Midwife, and a Physician Associate.
Job responsibilities include:
- Making appointments and signposting patients
- Taking requests for prescriptions
- Ambulance transport bookings
- Recording home visit requests
- Dealing with general enquiries
- Working with the wider NHS teams as needed
- Greeting and directing patients and visitors
Person Specification:
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- NVQ II in Customer Care
- CLAIT Qualification
Experience:
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- Knowledge of EMIS
Skills:
- Excellent communication skills (Written and Oral)
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Interpersonal skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Birmingham employer: Church Road Surgery
Church Road Surgery is an excellent employer that prioritises a supportive and collaborative work environment, making it an ideal place for a Medical Receptionist to thrive. With a commitment to employee development through comprehensive training and a focus on family-centred care, staff enjoy the benefits of working in a well-established practice that values teamwork and patient satisfaction. Located in Aston, Birmingham, the surgery offers flexible working hours and a chance to be part of a dedicated team that serves a diverse community.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Birmingham
✨Tip Number 1
Get to know the practice! Research Church Road Surgery and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers with a friend or in front of the mirror. This will boost your confidence and help you articulate your skills and experiences clearly.
✨Tip Number 3
Show off your soft skills! As a medical receptionist, communication and customer service are key. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our fantastic team at Church Road Surgery.
We think you need these skills to ace Medical Receptionist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in customer service or a similar role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the medical receptionist role at Church Road Surgery and how your background makes you a great fit. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and the team, make sure your written application reflects your excellent communication skills. Clear, concise language will go a long way in making a good impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Church Road Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Church Road Surgery. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a medical receptionist, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially under pressure. Practising common interview questions can help you articulate your thoughts clearly and confidently.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing specific strategies you've used to manage multiple tasks. You might want to mention any tools or methods that help you stay organised, especially in a busy environment like a GP practice.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a medical receptionist and prepare thoughtful responses. This will demonstrate your ability to handle real-life situations effectively.
