At a Glance
- Tasks: Provide front-line tech support and assist with IT operations.
- Company: Join a vibrant team dedicated to making technology accessible.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Fun, dynamic workplace with opportunities for growth and learning.
- Why this job: Be the go-to person for tech help and make a difference every day.
- Qualifications: Basic tech knowledge and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Purpose of the Job
The IT Support Assistant provides front-line technical support to team, volunteers, and guests by assisting with routine technology issues and administrative tasks within the Information Technology department.
This role serves as a welcoming first point of contact for walk-in support requests, assists with equipment deployment and inventory management, and supports the overall efficiency of the IT team by performing a variety of operational and administrative duties.
Essential Responsibilities
- Technical Support
- Assist walk-in visitors with basic IT-related questions and technical issues.
- Respond to Tier 1 support requests submitted through the IT ticketing system.
- Troubleshoot common hardware, software, printer, mobile device, and account-related issues.
- Escalate complex or unresolved issues to appropriate IT team members.
- Provide excellent customer service while maintaining a positive and professional attitude.
- Equipment & Asset Management
- Receive, inspect, and unbox newly delivered technology equipment.
- Assist with inventory tracking, labeling, and organization of IT assets.
- Prepare computers, peripherals, and other devices for deployment to team and ministries.
- Maintain an organized and clean equipment storage area.
- Administrative & Operational Support
- Assist the Administrative Assistant with stocking workroom refrigerators and other supply areas as needed.
- Assist the Administrative Assistant with maintaining the cleanliness and organization of shared workspaces.
- Support department projects and office operations as assigned.
- Professional Development
- Learn and become familiar with the organization's IT systems, applications, and support processes.
- Develop technical knowledge and troubleshooting skills to improve support response effectiveness.
- Participate in team meetings, training sessions, and ongoing learning opportunities.
- Additional Responsibilities
- Follow established IT policies, procedures, and security standards.
- Perform other duties as assigned to support the IT department and organizational objectives.
Qualifications
- High school diploma or equivalent.
- Basic understanding of computer hardware, software, and mobile devices.
- Strong customer service and communication skills.
- Ability to learn new technologies and systems quickly.
- Strong organizational skills and attention to detail.
- Ability to lift and move technology equipment and packages as needed.
- Attributes
- Fun / Enjoyable
- Excellent interpersonal skills
- Life-giving attitude
- Loyal and possesses a servant's heart
- Must be committed to the vision of Highlands to fulfill the Great Commission with integrity and passion
- Strong written, oral communication, and interpersonal skills
- Daily contact with members of IT team
- Works and frequently connects with all Highlands teams and other ministries and their leadership.
IT Support Assistant in Birmingham employer: Church of the Highlands
At Church of the Highlands, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work environment. Our Grandview location offers unique opportunities for professional growth, with a focus on employee development and a commitment to maintaining a reliable and secure network infrastructure that supports our ministry operations. Join us to be part of a team that values innovation, teamwork, and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Church of the Highlands values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Church of the Highlands might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Church of the Highlands!
✨Direct Apply to Church of the Highlands
Let's not forget to apply directly through the Church of the Highlands website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Assistant in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Church of the Highlands.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Church of the Highlands. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Church of the Highlands
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
