At a Glance
- Tasks: Be the friendly face of our organisation, welcoming visitors and supporting office operations.
- Company: Join the London Diocesan Fund, a vibrant community-focused organisation.
- Benefits: Enjoy competitive pay, generous leave, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong admin skills, IT proficiency, and a passion for customer service.
The predicted salary is between 25375 - 25375 £ per year.
Salary: £25,375 (FTE 29,605)
Location: London Diocesan House, Causton Street (on-site)
Working hours: 8:00am to 16:30pm
Contract type: Permanent, part-time (30 hours/week across four days, with Friday as a mandatory working day)
Closing date: 12 July 2026
Interview date: 27 July 2026
Job Summary
This is an excellent opportunity to play a key front‑facing role at the heart of the London Diocesan Fund, helping to create a warm, professional welcome for staff, visitors and partners. As Receptionist and Business Support Officer, you will combine reception, office services and finance support, contributing to an efficient, safe and welcoming workplace that supports the wider mission and values of the Diocese of London. Through excellent service, attention to detail and a proactive approach, the postholder will:
- Act as a professional first point of contact for staff, visitors, contractors and members of the public.
- Support building access arrangements, reception resources, mail handling, room bookings and meeting room preparation.
- Manage day‑to‑day office supplies and report maintenance issues as required.
- Provide administrative support for key health and safety processes, including lone working arrangements, first aid and fire marshal coordination.
- Contribute to finance operations through invoice processing, supplier statement reconciliation, payment query resolution and accurate record keeping.
- Help maintain a safe, efficient, well‑organised and welcoming working environment that supports effective service delivery across the LDF.
Person Specification
- Empathy with the mission and values of the Diocese
- Experience as an administrator
- IT proficiency in Microsoft 365, including Excel
- Strong numerical accuracy and attention to detail in data management and record handling
- Customer service experience, in person, on the telephone and in writing
- Right to work in the UK
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises around 400 parishes north of the River Thames and within the M25 motorway. The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under‑represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
Our Mission and Values
At the London Diocesan Fund, our mission is: “To support, serve and resource all parts of the Diocese of London in enabling every Londoner to encounter the love of God in Christ.” Our values shape how we work, make decisions, and support one another. We are looking for someone who reflects these in their approach:
- Confident – We work with clarity, competence and discipline to make timely, transparent decisions that benefit those we serve.
- Compassionate – We act with empathy, dignity and fairness, placing people at the heart of our work and responding with care.
- Creative – We approach challenges with openness and curiosity, creating space for new ideas and better ways of working.
- Connected – We communicate openly so everyone experiences one joined‑up LDF, where relationships and collaboration shape how we work.
To apply
Submit your application and CV online via Pathways. Please refer to the person specification and Job Description when answering the application questions. Applications close on 12th July and in-person interviews will be held on 27th July.
Receptionist and Business Support Officer employer: Church of England
The London Diocesan Fund is an exceptional employer, offering a supportive and inclusive work environment at the heart of London. With a strong commitment to employee well-being, we provide competitive benefits including generous annual leave, a substantial pension contribution, and opportunities for professional growth. Our mission-driven culture fosters collaboration and creativity, making it a rewarding place to contribute to the community while developing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Business Support Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Church of England and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Church of England and let us see your personality shine through!
We think you need these skills to ace Receptionist and Business Support Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Church of England.
Get Familiar with Our Brand:Before applying, take some time to learn about Church of England and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Church of England
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Church of England.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Church of England will surely appreciate.