Southwark Cathedral in London is seeking a Welcome Team Leader to guide a team of Welcome Hosts, delivering a warm, informative visitor experience and consistently high standards of customer service across all visitor touchpoints.
You will line-manage the Welcome Team, organise rotas, support training, handle feedback and complaints, and collaborate with the Head of Engagement to develop engagement activities that encourage visits, donations and faith-informed hospitality.
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Lead Welcome Team & Visitor Experience employer: Church of England
The Church of England offers a supportive and collaborative work environment, where your contributions to the governance of church buildings will be valued and impactful. With a strong emphasis on professional development, you will receive comprehensive training and opportunities for growth within the Diocese of Liverpool. Join us in a role that not only fosters your administrative skills but also allows you to engage meaningfully with the community and its heritage.
