Business Analyst - Service Designer

This role is for 28 Hours per week - 3 Year Fixed Term Contract

This role will transform how we use data and insight across the diocese. It sits at the heart of how we understand our parishes and how we support them more effectively.

The Business Analyst / Service Designer will bring together data, systems and processes so that information is accurate, accessible and genuinely useful.

You will help shift the organisation from managing information to using it well, enabling clearer insight, better decision-making and more responsive support.

You will work across teams to connect data from different systems, simplify processes and design practical solutions that improve how we operate day to day.

Alongside this, you will identify opportunities to make better use of emerging tools and technologies, helping to build a more joined-up and efficient way of working.

This role combines delivery with strategic influence.

You will use insight to inform how services are designed, advise on priorities, and contribute to the development of a more consistent, insight-driven approach across the organisation.

The impact will be felt by staff, leaders and church communities, with fewer duplication, clearer communication and support that reflects real needs.

This is an emerging role with real scope to shape how the work develops. If you enjoy making things simpler, clearer and more effective for others, we would love to hear from you.

This is a hybrid role, including two days per week on average based at Church House, Derby.

KEY RESPONSIBILITIES

Data Integration and Management

• Integrate data from multiple systems, including Microsoft Forms, Excel, Share Point Lists, Dataverse, the diocesan website, Mailchimp, CMS platforms, and GIS tools.
• Develop and maintain a clear diocesan data model, using relational databases in Dataverse and integrations with other systems, building on recent GDPR and IT audit work and emerging tools such as the Mission Action Planning platform.
• Use Microsoft Power Automate to connect systems and streamline processes across the Parish Support Team.

Data Analysis and Visualization

• Use tools such as Microsoft Power BI to consolidate data from multiple sources and present it clearly.
• Produce dashboards and reports that provide insight into parish activity and support needs.
• Generate analysis that supports diocesan leaders in making informed decisions.
• Develop journey maps of key processes, highlighting touchpoints, identifying pain points, and informing improvement priorities.

Process Improvement and Service Design

• Identify and implement improvements to data-related processes, increasing efficiency and reducing complexity.
• Develop and document standard operating procedures for data handling and integration.
• Build mechanisms to gather feedback and capture user experience from parish ministry.
• Use tools such as Microsoft 365 Copilot to streamline routine tasks and free up staff time for higher-value work

Research and Monitoring

• Support the development of approaches to monitoring the impact of strategic activity.
• Pilot tools such as a Diocesan Insights Log to capture observations, issues and opportunities from across the organisation.
• Contribute to the development of methods for conducting research, including exploring models such as a diocesan research panel.
• Work closely with senior leaders to advance data and systems priorities.
• Collaborate with teams across the organisation to make effective use of Microsoft tools, including Power Platform and Copilot.
• Support the continued strengthening of data protection, governance, and risk management practices.
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