At a Glance
- Tasks: Join a dynamic team as a 2nd Line Service Desk Engineer, tackling IT challenges daily.
- Company: Be part of a forward-thinking company known for system integration across various industries.
- Benefits: Enjoy competitive salary, hybrid working, funded training, and a supportive work environment.
- Other info: Apply now to advance your career in a company that values your ambition and potential.
- Why this job: This role offers growth opportunities, exposure to new tech, and a collaborative culture.
- Qualifications: Minimum 2 years in IT support, strong troubleshooting skills, and experience with network management.
The predicted salary is between 30000 - 42000 £ per year.
Company Benefits:
- Competitive Salary and Benefits: My client offers a competitive salary with a comprehensive benefits package.
- Supportive and Collaborative Work Environment: Work in a dynamic team that values collaboration and mutual support.
- Hybrid Working: Enjoy a flexible working arrangement, with 2-3 days in their London-based office.
- Company-Funded Exams and Training: They invest in your future by funding relevant exams and training.
- Employee Pension: Secure your future with their pension scheme.
- Exposure to Exciting New Technology: Stay at the forefront of technological advancements.
- Personal Development Plans: They will support your career progression with personalised development plans.
Vacancy Description:
We are partnering with a client who is expanding their team and seeking a motivated 2nd Line Service Desk Engineer. If you are currently in a similar role and looking for the next step in your career, this is an excellent opportunity.
The ideal candidate will have experience working with managed service providers (MSPs) and service desks, collaborating with third-party companies to optimise IT performance. Our client has a strong track record in managing system integration projects across various industries, and they are looking for a team player who is eager to grow and develop with them.
Key Responsibilities:
- Handle Service Desk incident tickets, including acting as an escalation point for complex issues.
- Follow both customer and internal processes for request tickets to ensure consistency and quality.
- Visit customer sites to deliver IT Surgery days and complete troubleshooting tasks.
- Continuously learn and adapt to new technologies, with a strong drive to achieve certifications.
Required Experience:
- Minimum of 2 years in an IT support role.
- At least 2 years of experience in Network Management & Support.
- Strong troubleshooting skills for Windows desktop systems.
Desirable Skills:
- Experience with MSPs.
- Cisco CCNA or CCNP certification.
- Microsoft 365, Azure, or security certifications.
- Experience with Microsoft 365, InTune & Azure administration.
- Proficiency in Microsoft Teams administration.
- Expertise in Windows Desktop Operating Systems.
- Experience with Apple OS and Apple Mac support.
- Familiarity with the Microsoft Office Suite.
- Proficient in laptop/desktop and thin client support.
- Knowledge of Backup Technologies (Acronis).
- Experience with Microsoft Server 2008–2016.
- Skills in Exchange / AD Management / MS365.
- Cisco, Fortinet, and Ubiquiti Networking experience.
- Excellent communication skills and a customer service-oriented mindset.
- Ability to work effectively as part of a team.
Personal Qualities:
- Strong Communicator: You will need to be an excellent communicator, capable of conveying complex technical information in an understandable manner to both technical and non-technical stakeholders.
- Ambitious and Driven: They are looking for someone with a clear desire to develop their skills and advance within the company. Your ambition and willingness to take on new challenges will be key to your success.
- Career-Oriented: You should demonstrate a level of ambition that aligns with their client's goals, showing a proactive approach to career development and a commitment to moving through the ranks.
How to Apply:
If you are passionate about IT, eager to advance your career, and ready to bring your communication skills and ambition to a supportive and dynamic team, we want to hear from you. Apply today to join a company where your drive and potential will be recognized and nurtured. Contact Charlotte Jones via e-mail at charlotte.jones@church-int.com or call 01622 423649.
2nd Line Service Desk Engineer in London employer: Church International Limited
Join a forward-thinking company that prioritises employee growth and development, offering a competitive salary alongside a comprehensive benefits package. With a supportive and collaborative work environment in London, you will enjoy hybrid working arrangements, access to cutting-edge technology, and personalised development plans to help you advance your career. This is an excellent opportunity for those looking to thrive in a dynamic team while securing their future through company-funded training and a robust pension scheme.
Contact Details:
Church International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Church International Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Church International Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Church International Limited!
✨Direct Apply to Church International Limited
Let's not forget to apply directly through the Church International Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Service Desk Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Church International Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Church International Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Church International Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
