The Role
- The Consumer Engagement Intern will support the Global Consumer Engagement Team’s activities, focusing on handling consumer feedback, including claims, quality issues, fulfilment, reimbursements, and delivering satisfactory customer service.
- The role will support products from both our in-house production and our global network of external Contract Manufacturers and Service Providers, covering multiple product classifications such as Cosmetics, Food Supplements, Medical Devices, and Pharmaceuticals.
- The Consumer Engagement Intern will report to the Consumer Engagement Manager and will work closely with personnel from the Global Consumer Engagement Team, Quality Teams, as well as external service providers.
- At times, they will also liaise closely with the production teams and employees across the business at all levels.
Please note: This is a 1 year internship, hybrid role
Key Responsibilities
- Handling consumer feedback and complaints, ensuring timely and satisfactory resolution.
- Investigating quality issues and coordinating with relevant departments to implement corrective actions.
- Managing claims and reimbursements efficiently.
- Analysing consumer feedback data to identify trends and areas for improvement.
- Supporting the development and implementation of consumer engagement strategies.
- Supporting the management of business relationships with external contractors providing services such as reportability review, consumer relations & fulfilment activities, and other service software solutions.
- Participating in project meetings and discussions with various other departments in the business.
Skills & Attributes
- Have excellent verbal and written communication skills.
- Be able to demonstrate a “can do” attitude and desire to continuously improve.
- Ability to work as part of a team.
- Have an enquiring mind.
- Be competent in MS Office, Word, Excel, and PowerPoint.
Education & Experience
- Be an undergraduate/postgraduate in Business, Communications, or a related discipline.
Health & Safety
- To support safety as a top priority.
- To ensure oneself and others is aware of, understands and follows all Company Health & Safety instructions.
- To report any accidents or near misses to the Health & Safety Manager.
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Consumer Engagement Placement employer: Church & Dwight
At Church & Dwight, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As a Junior Project Manager, you'll be empowered to lead impactful projects in a supportive culture that values collaboration and personal growth. With competitive benefits, including generous annual leave and a performance-related bonus, this is your opportunity to make a meaningful contribution while advancing your career in a global FMCG leader.
