Main function of post
The day-to-day management of the restaurant ensuring service standards are met and company policies and controls are implemented.
Supervisory responsibilities
All front of house employees.
Hours
Significant flexibility will be required to meet business needs, working 5 days out of 7 including weekends.
Main duties to include
- Customer Service
- Ensuring that all restaurant employees meet the required standards when dealing with customers.
- Maintaining full food and wine knowledge to CHUCS Restaurant standards.
- Regularly upselling products.
- Ensuring employees are smiling and appear to be enjoying themselves.
- Maintenance and Cash Controls (assist the Restaurant Management Team)
- Ensure all cash handling procedures are carried out to company standard and all differences are reported and investigated.
- Maintenance issues are reported and logged.
- Health and Safety/Food Hygiene
- Ensure current Health and Safety and Food Hygiene legislation is met.
- Work with the Club Management Teams and Executive Chef to address all areas of concern, including up-to-date HACCPs.
- Customer complaints
- Deal with complaints and take full responsibility.
- Ensure compensation is given at appropriate and agreed levels.
- Report all complaints to the Restaurant Management Team.
- Training and Development
- Assist with the training and development of new employees.
- Brand Development
- Ensure that the brand standards are met across the club.
- Promote the brand and its values at all opportunities.
- Adhoc projects, including assisting in raising the profile of CHUCS Bar & Grill.
- Accept any other reasonable requests from the Company Directors.
