At a Glance
- Tasks: Lead the restaurant team, ensuring top-notch service and smooth operations every day.
- Company: Join a vibrant restaurant known for its exceptional dining experience.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for career advancement and brand development.
- Why this job: Be at the forefront of creating memorable dining experiences and leading a passionate team.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
Main function of post: The day to day management of the restaurant ensuring service standards are met and company policies and controls are implemented.
Supervisory responsibilities: Of all the front of house employees.
Hours: Significant flexibility will be required to meet business needs, working 5 days out of 7 including weekends.
Main duties to include:
- Customer Service: Ensuring that all restaurant employees meet the standards required when dealing with customers. Staff are fully trained in food and wine knowledge to KX Restaurant standards. Incentive skills are developed and implemented to encourage staff to upsell products. Ensure the majority of working time is spent managing the floor and assessing employees carrying out their duties. Ensure employees are smiling and looking like they are enjoying themselves.
- Wage, Stock, Maintenance and Cash Controls (assist the Executive Chef): Ensure that budgets are met. Produce weekly rotas and accurate timesheets. Work with the HR service provider to ensure any actions regarding wage costs are compliant. Advise the HR service provider of vacancies on a weekly basis. Ensure cash and stock is stored securely. Accurate stock takes are carried out as required Purchasing in within agreed par limits. Ensure all cash handling procedures are carried out to company standard and that all differences are reported and investigated. Maintenance issues are reported and logged.
- Health and Safety/Food Hygiene: Ensure current Health and Safety and Food Hygiene legislation is met. Work with the Club Management Teams and Executive Chef to ensure all areas of concern are dealt with, including up to date HACCP’s. Ensure appropriate action is taken with regards to RIDOR and the reporting of any claims of food poisoning, whilst liaising with Food Alert regarding relevant issues.
- Customer complaints: Empowering the restaurant teams to deal with complaints and take full responsibility. Ensuring compensation is given at appropriate and agreed levels. Reporting of all complaints on the daily reports.
- Training and Development: Assist the HR service provider in identifying and developing training materials. Advising the HR service provider on any updates required of training materials. Presentation of training to employees. The agreed company induction is carried out for all FOH employees Assessing the success of training delivered to employees.
- Brand Development: Assist with the training and development of brand standards to all restaurant employees. Empower the Restaurant team to deliver the brand values at all times to all employees. Giving employees their own space to develop and grow. Ensure that the brand standards are met across the club. Promote the brand and its values at all opportunities.
- Acquisitions and New Openings: Assist the HR service provider with the recruitment of staff. Assist with the pre-opening training of staff as and when required. Ensure brand standards are met in new openings and are consistent. Assist in promoting the Company culture and ensuring standards are embraced in any acquisitions.
- Adhoc projects: Assisting in raising the profile of CHUCS Bar and Grill. Any other reasonable requests from the Company Directors.
General Manager employer: CHUCS Bar and Grill
CHUCS Bar and Grill is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of Hounslow. With a focus on employee growth and development, we offer competitive salaries and attractive working hours, making it an ideal place for those passionate about delivering outstanding guest experiences in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like CHUCS Bar and Grill. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to CHUCS Bar and Grill
Don't be shy about reaching out to CHUCS Bar and Grill directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CHUCS Bar and Grill and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CHUCS Bar and Grill
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
