Head of EMEA Infrastructure

The EMEA Head of Infrastructure is accountable for the smooth and effective operation as well as strategic transformation of IT infrastructure services across the EMEA region. The role operates within a matrix organisation in alignment to global infrastructure functions. The EMEA Head of Infrastructure engages with the respective infrastructure chapter leads to ensure coherent, high-quality delivery for the region. The role drives availability, performance, scalability, efficiency, and continuous improvement as well as strategy of EMEA infrastructure, while ensuring regional needs are clearly represented and met.

Key Responsibilities:

• Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace and end user services, and cloud-based services.
• Act as the primary regional point of accountability, ensuring global chapter activity translates into tangible, high-quality outcomes for EMEA.
• Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations.
• Develop and execute strategic plans for infrastructure management, ensuring alignment with the organization's goals and objectives. Proactively identify areas of improvement, conduct cost-benefit analysis, and recommend appropriate solutions to enhance infrastructure performance, effectiveness and efficiency across the business lines.
• Drive continual service improvement initiatives to enhance the quality of infrastructure operations.
• Build and manage a high-performance infrastructure organization, providing guidance, mentorship, and support. Foster a collaborative and results-oriented work environment, ensuring the team has the necessary resources and skills to meet objectives.
• Develop a deep understanding of the IT application and business needs and priorities and collaborate closely with key stakeholders in IT and business to align IT infrastructure with those needs to ensure tangible value for the business.
• Stay up-to-date with the latest trends and advancements in infrastructure technologies. Provide technical expertise and guidance to resolve complex infrastructure issues and ensure optimal performance.
• Establish and maintain relationships with external vendors and service providers and manage vendor contracts in close collaboration with procurement to obtain cost-effective and reliable infrastructure delivery.
• Develop and maintain comprehensive disaster recovery and business continuity plans for infrastructure systems. Conduct regular tests and evaluations to ensure the availability and reliability of critical systems in the event of an incident or disaster.
• Collaborate with compliance and security teams to ensure all EMEA infrastructure systems and processes meet relevant regulatory requirements, industry standards, and internal company policies. This includes active ownership of infrastructure obligations under financial services regulations such as DORA (Digital Operational Resilience Act), ensuring the region meets resilience, incident reporting, and third-party risk requirements applicable to IT infrastructure.
• Oversee the management and tracking of infrastructure assets, including hardware, software licenses, and equipment inventory.
• Lead and contribute to major infrastructure transformation programmes across EMEA, including data centre modernisation, platform migrations, and hybrid cloud adoption. Ensure transformation initiatives are delivered with minimal disruption to live operations, and that regional teams are equipped and engaged throughout the change journey.
• Champion the adoption of AI-driven operational tooling across EMEA infrastructure, including AIOps platforms for predictive monitoring, automated incident response, and intelligent capacity management. Evaluate and drive use cases where AI enhances operational efficiency, reduces manual toil, and improves service reliability.
• Prepare and manage the infrastructure budget, ensuring cost-effective utilization of resources and adherence to financial targets. Monitor expenditures, identify areas for optimization, and make recommendations to reduce costs without compromising service quality.

Qualifications Requirements:

• Head of Infrastructure should have a bachelor’s or master’s degree of Computer Engineering or relevant field.
• Proven experience (10+ years) in infrastructure management, IT operations, and IT security. Demonstrable background spanning data centres, networks, servers, workplace and end user services, and cloud computing, including experience managing through significant infrastructure transformation programmes.
• Strong leadership skills to effectively manage a team of IT professionals and drive performance.
• Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
• Technical proficiency and knowledge of IT infrastructure, Cyber security, networks, and systems to effectively manage and troubleshoot issues.
• Ability to manage multiple projects with a problem-solving aptitude.
• Experience within a multi-national & matrixed environment - preference would be for significant experience within a Financial Services organisation.
• Experience operating within a matrix organisation, with the ability to influence and drive outcomes through global chapter structures without direct line authority.
• Understanding of financial services regulatory requirements relevant to IT infrastructure, including DORA or equivalent operational resilience frameworks.
• ITIL Certified is preferred.

We offer in return!

• Competitive salary & pension scheme
• Discretionary bonus scheme
• 25 days annual leave plus ability to purchase additional days
• Hybrid working options
• Private Medical cover
• Employee Share Purchase Plan
• Life Assurance
• Subsidised gym membership
• Comprehensive Learning & development offerings
• Employee Assistance program

Integrity, client focus, respect, excellence, teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.