At a Glance
- Tasks: Provide 3rd line technical support and troubleshoot complex issues across various systems.
- Company: Join Chubb, a global leader in fire and security with over 200 years of experience.
- Benefits: Up to £50K salary, 25 days holiday, free parking, and health resources.
- Other info: Extensive training and career development opportunities await you!
- Why this job: Make a real impact in a dynamic team while enhancing your tech skills.
- Qualifications: Experience in enterprise IT support and strong troubleshooting skills required.
The predicted salary is between 40500 - 49500 £ per year.
Join the team that protects the world
We're actively recruiting for an 3rd Line Support Analyst here at Chubb, based on a hybrid basis out of our Blackburn HQ. As out tech capability grows as does our team.
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.
Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems.
Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
- SALARY
- Upto £50K (Do E)
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Digital GP
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
- Key Duties
- Provide 3rd line technical support across servers, applications, end user compute, infrastructure, and telephony services.
- Act as an escalation point for complex technical incidents and service requests, supporting both internal users and third‑party support teams.
- Troubleshoot and resolve issues across Windows Server, Active Directory, Group Policy, networking, Microsoft Azure, SQL, IIS, and EUC environments.
- Support, maintain, and improve business‑critical systems used across the Chubb UK estate.
- Work closely with internal DT teams, business stakeholders, and external suppliers to deliver effective technical solutions.
- Assist with the delivery of infrastructure, application, endpoint, and cloud‑related projects.
- Provide on‑site support to key UK business locations where required.
- Produce and maintain technical documentation, standard work instructions, and knowledge articles.
- Support cyber security, compliance, and audit activities in line with company policies, GDPR, SOX, ISO 27001, and other relevant standards.
- Identify opportunities to improve service quality, operational resilience, automation, and the end‑user experience.
- Participate in change, incident, problem, and request management processes in line with ITIL best practice.
- Manage smaller DT projects or technical work packages from planning through to completion.
Experience and Qualifications
Qualifications
- Degree (preferred, not mandatory) in: IT / Computer Science / Information Systems
- OR experience in enterprise IT support
- Relevant certifications (highly desirable): Microsoft: MD-102 (Endpoint Administrator)
- MS-102 (Microsoft 365 Admin)
- AZ-900 / SC-300 (Entra / Identity)
- ITIL Foundation (important for service management environment)
- Technical Experience
Essential
- 3rd line support across Windows Server, infrastructure, applications and EUC.
- Strong knowledge of Active Directory, Group Policy, DNS, DHCP and Windows infrastructure.
- Good understanding of networking, firewalls, WAN/LAN and VPN troubleshooting.
- Experience supporting Microsoft 365, Teams, Share Point, One Drive and Entra ID.
- Strong troubleshooting skills, including logs, monitoring tools and root cause analysis.
- SQL Server or IIS support experience.
Desirable
- Azure administration experience.
- Telephony or contact centre platform support experience.
- Power Shell scripting or automation experience.
- Experience in a regulated corporate environment.
- Awareness of cyber security, patching, vulnerability remediation and ITIL processes.
- Experience with Intune, SCCM or co‑managed endpoint environments.
- Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.
We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems.
Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday.
We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
- #BR-CB
- #J-18808-Ljbffr
3rd Line Support Analyst employer: chubbfiresecurity
At Chubb, we pride ourselves on being more than just a fire and security business; we are a forward-thinking organisation that values innovation and employee growth. Located in Rugby and Northampton, we offer a supportive work culture with extensive training opportunities, competitive salaries, and a range of benefits including a generous pension scheme and health resources. Join us to be part of a team that not only protects the world but also invests in your personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what chubbfiresecurity values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges chubbfiresecurity might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at chubbfiresecurity!
✨Direct Apply to chubbfiresecurity
Let's not forget to apply directly through the chubbfiresecurity website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at chubbfiresecurity.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at chubbfiresecurity. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at chubbfiresecurity
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
