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For Companies At a Glance
- Tasks: Manage and assess North American property claims from start to finish.
- Company: Join Chubb, a leading global insurance provider known for integrity and client focus.
- Benefits: Enjoy competitive salary, 25 days leave, private medical cover, and gym membership.
- Why this job: Be part of a supportive team that values diversity and personal development.
- Qualifications: ACII qualification preferred; strong customer service and communication skills required.
- Other info: Opportunities for peer reviews and collaboration with key internal and external stakeholders.
The predicted salary is between 43200 - 72000 £ per year.
We have a new Senior Claims Adjuster role available to work within the London Chubb Global Markets Property Claims team ensuring accurate assessment and proactive management of claims from the beginning to the end of their lifecycle. This should be carried out in accordance with the conditions of the cover, CHUBB Policy and Procedures and agreed Service Level Agreements (SLAs) for internal and external customers.
You will be required to Independently handle a varied portfolio of North American property claims written under Open Market and Binding Authorities, within agreed pre-agreed authority limits.
We are looking for a team player, providing such support as required by other members of the team and fully participates in individual and shared project work.
Key responsibilities
Accurately assess and evaluate a high volume of technically complex North American Property claims written under Open Market & Binding Authorities.
Effectively manage a high volume of claim files. Investigate, analyse and apply policy coverage accurately to all assigned claims. Reserve claims accurately in accordance with Company guidelines and best practices. Negotiate and settle claims proactively in accordance with Lloyd\’s/Company guidelines and best practices. Always ensure that Chubb service standards are upheld.
Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled, or escalated, in a timely, accurate manner and in accordance with the agreed Complaints Policy and Procedures.
Instruct, liaise with and manage external vendors. Monitor the quality and cost of their services, ensuring the required technical and applicable service standards are met.
Ensure personal adherence and continually maintain and update own knowledge of CHUBB Policy and Procedures and regulatory authority requirements. Demonstrate personal knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place.
Maintain and develop both own technical knowledge and expertise, and CHUBB behavioural competencies in accordance with agreed personal development process.
Support, maintain and develop contact with key internal and external relationships, to include Underwriting, Actuarial, Broker and Key Customer Accounts for issues such as late notification of claims, case progress, and issuing specific insured requirements within SLAs.
To support and develop the team by conducting regular peer audit reviews
Undertake all other duties as reasonably required by Property Claims Team Manager that are applicable to this role.
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Senior Claims Adjuster - CGM Property employer: Chubb
Contact Detail:
Chubb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster - CGM Property
✨Tip Number 1
Familiarise yourself with the specific policies and procedures of Chubb, especially those related to property claims management. Understanding their guidelines will not only help you in interviews but also demonstrate your commitment to aligning with their operational standards.
✨Tip Number 2
Network with current or former employees of Chubb, particularly those in the property claims sector. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss your experience with North American property claims specifically. Highlight any relevant cases you've managed, focusing on your ability to assess, negotiate, and settle claims effectively, as this aligns closely with the role's requirements.
✨Tip Number 4
Showcase your customer service skills during the interview by preparing examples of how you've handled difficult situations or complaints in the past. This will illustrate your ability to maintain high service standards, which is crucial for this position.
We think you need these skills to ace Senior Claims Adjuster - CGM Property
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Claims Adjuster position. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in property claims management, particularly with North American claims. Use specific examples to demonstrate your skills in assessing, managing, and settling claims.
Showcase Your Skills: Make sure to highlight your strong customer service skills and excellent written and verbal communication abilities. These are crucial for the role, so provide examples of how you've successfully used these skills in previous positions.
Align with Company Values: Chubb values integrity, client focus, respect, excellence, and teamwork. Reflect these values in your application by providing examples of how you embody them in your professional life.
How to prepare for a job interview at Chubb
✨Know Your Claims Management
Make sure you have a solid understanding of property claims management, especially in relation to North American policies. Brush up on the specifics of Open Market and Binding Authorities, as this will be crucial during your interview.
✨Demonstrate Customer Service Skills
Prepare examples that showcase your strong customer service skills. Be ready to discuss how you've handled customer complaints or dissatisfaction in the past, as this role requires a proactive approach to managing client relationships.
✨Familiarise Yourself with Compliance
Since compliance is a key aspect of this role, ensure you understand the regulatory requirements and CHUBB Policies. Being able to articulate your knowledge of these areas will demonstrate your preparedness and commitment to the role.
✨Showcase Teamwork and Collaboration
As a Senior Claims Adjuster, you'll need to work closely with various teams. Prepare to discuss your experience in collaborative projects and how you support your colleagues, as teamwork is highly valued in this position.
