Property Claims Adjuster

Do you have a proven background in handling end-to-end claims?

We have an excellent opportunity for a Technical Lines Claims Handler to join our claims department in Glasgow. If you are interested in working for one of the largest commercial insurers in the world, we would love to hear from you!

In this role, you will support the Technical Lines Claims area by ensuring accurate assessment and proactive management of claims. This should be carried out in accordance with the conditions of the cover, Chubb Policy and Procedures, and agreed Service Level Agreements (SLAs) for internal and external customers.

You will handle Technical Lines claims (initially up to a value of £25,000) within authority limits.

Key Responsibilities:

1. Accurately assess and evaluate ‘non-complex’ claims.
2. Policy liability, reserve calculations, and settlement values, in accordance with Policy and Procedures within personal handling authority.
3. Support and maintain contact with key client relationships regarding specific customers or accounts, for issues such as late notification of claims, case progress, and issuing specific insured requirements within SLAs.
4. Refer client issues that cannot be resolved to the Technical Lines Manager.
5. Ensure all incoming call inquiries are handled efficiently, expediently, and with a customer-focused approach, providing a professional service at all times.
6. Proactively prioritize and manage own workload.
7. Identify complaints and recognize customer expressions of dissatisfaction to ensure such issues are handled or escalated.
8. Ensure personal adherence and continually update own knowledge of Chubb Policy and Procedures and regulatory requirements.
9. Demonstrate personal knowledge and awareness of compliance requirements and take responsibility for adherence to regulatory and compliance mechanisms.
10. Maintain and develop technical knowledge and expertise.
11. Undertake all other duties reasonably required by the Technical Lines Manager that are applicable to this role.

Qualifications:

1. Previous experience in a Technical Claims handling role.
2. Experience in Machinery, Plant, Construction, or Property claims is preferred but not essential.
3. Excellent Customer Service skills.
4. Strong written and verbal communication skills.

We offer in return!

• Competitive salary & pension scheme.
• 25 days annual leave plus the option to purchase 5 additional days.
• Private Medical cover, Employee Share Purchase Plan, Life Assurance.
• Subsidised gym membership, comprehensive learning & development opportunities.
• Employee resource groups including Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network.
• Networking, mentoring & development opportunities, 1 day annual charitable leave.
• Cycle to work scheme, active sports & social committee, Employee Assistance program.

Our Values:

Integrity, Client Focus, Respect, Excellence, Teamwork. Our core values guide how we live and work. We are committed to ethics, mutual trust, and respect for our employees and partners. We foster a collaborative and supportive working environment.

Diversity & Inclusion:

At Chubb, we value our people as our greatest asset. We are committed to equality, fairness, and respect for all colleagues, candidates, clients, and partners, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

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