At a Glance
- Tasks: Lead multinational client service delivery and drive process improvements.
- Company: Dynamic multinational insurance firm with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Join a culture of continuous improvement and career growth opportunities.
- Why this job: Make a real impact in a fast-paced, global setting while developing your leadership skills.
- Qualifications: Experience in multinational insurance and strong stakeholder management skills.
The predicted salary is between 45000 - 55000 £ per year.
Job Description
Job Title
Multinational Operations Lead
Reports To
Director, Operations UKI & SA
Location
- London
- Job Summary
Provide senior leadership across the multinational client service function, ensuring consistent, high-quality service delivery for complex multinational accounts, including captive and reinsurance programmes.
The role will oversee operational performance, support the development technical specialists, and act as a key point of contact for senior internal and external stakeholders.
The role will also drive process improvement, service consistency, and change across the wider team.
Key Responsibilities
- Provide senior oversight of multinational client service delivery across the team, ensuring service standards, quality, and timeliness are consistently achieved.
- Support and coach technical specialists to build capability, improve performance, and strengthen succession.
- Act as an escalation point for complex servicing issues, ensuring effective resolution and stakeholder confidence.
- Monitor performance trends and use MI and quality data to identify risks, gaps, and improvement opportunities.
- Ensure appropriate governance, controls, and service standards are maintained across the function.
- Build strong relationships with clients, brokers, underwriters, and internal stakeholders to support retention, growth, and service excellence.
- Represent the multinational service function in senior meetings and contribute to business development and client strategy.
- Partner with Global Client Executives, Operations, Reinsurance, Credit Control, and local offices to ensure seamless delivery.
- Support complex account activity and ensure issues are managed proactively and professionally.
- Act as a trusted senior point of contact for multinational servicing matters.
- Lead or contribute to strategic projects that improve service delivery, efficiency, and operating model effectiveness.
- Identify opportunities to streamline processes, improve controls, and enhance the client experience.
- Support adoption of new tools, systems, and ways of working across the function.
- Promote a culture of continuous improvement, accountability, and collaboration.
- Share best practice and help embed consistent standards across the wider team.
- Coach and develop technical specialists, and early career colleagues to build a high-performing team.
- Support capability building through feedback, training, and knowledge sharing.
- Help create an inclusive, engaged, and accountable team culture.
- Contribute to succession planning and talent development within the function.
Qualifications
Skills and Experience
- Extensive knowledge of multinational insurance servicing and complex programme structures.
- Proven experience in a multinational insurance environment, ideally with captive and reinsurance programme exposure.
- Proven experience leading teams of technical experts and/or team managers.
- Strong stakeholder management and relationship-building skills.
- Demonstrated ability to influence across functions and levels.
- Proven track record of driving change and improving service delivery.
- Strong organisational, analytical, and problem-solving skills.
- Ability to manage complex issues with sound judgement and commercial awareness.
- Chartered Insurance Institute qualification or equivalent insurance qualification desirable.
- Foreign language skills advantageous but not essential.
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Multinational Operations Lead employer: Chubb
Chubb is an excellent employer that fosters a collaborative and innovative work culture, particularly in the dynamic environment of Greater London. Employees benefit from comprehensive professional development opportunities, competitive compensation packages, and a strong commitment to diversity and inclusion. Joining Chubb means being part of a forward-thinking team dedicated to excellence in IT risk and compliance, where your contributions directly impact the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Multinational Operations Lead
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Chubb). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Chubb. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Multinational Operations Lead
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Chubb.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Chubb. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Chubb
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Chubb to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Chubb, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Chubb's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
