Head of Multinational in London

Provide senior leadership across Chubb UK and Ireland Multinational business, driving strategy, commercial growth, and high-quality service delivery for complex multinational accounts, including captive and reinsurance programmes. The role carries accountability for the overall performance of the function, servicing over 2,000 Multinational programs a year, 11,000 + Local policies and 40+ Captives. The role holder will act as the senior point of contact for key clients, brokers, and internal stakeholders, and will lead a team of 20+ technical specialists encompassing client service, operational excellence, and business development.

Key Responsibilites:

• Own and develop senior client and broker relationships across the Multinational portfolio, acting as the primary escalation point and trusted partner.

• Represent the Multinational function at senior internal and external forums, contributing to client strategy, retention, and new business.

• Partner with Global Client Executives, Underwriting, Reinsurance, Credit Control, Operations, and local offices to ensure seamless, end-to-end delivery.

• Lead on complex account strategy and ensure issues are managed proactively and commercially.

• Define and execute the strategy for the Multinational function in alignment with broader business objectives.

• Drive profitable growth through active contribution to new business development, client expansion, and retention activity.

• Monitor business performance, using MI and financial data to identify opportunities, manage risks, and inform decision-making.

• Ensure appropriate governance, controls, and compliance standards are maintained across the function.

• Oversee service delivery standards, quality, and timeliness across 2,000 + Multinational programs, ensuring a consistently excellent client experience.

• Lead strategic projects to improve service delivery, efficiency, and operating model effectiveness.

• Identify opportunities to streamline processes, strengthen controls, and enhance the client journey.

• Drive adoption of new tools, systems, and ways of working, promoting a culture of continuous improvement and accountability.

• Share best practice and embed consistent standards across the wider team.

• Lead, coach, and develop a team of 20+ technical specialists and managers, building a high-performing and engaged function.

• Support capability development through feedback, training, and knowledge-sharing initiatives.

• Foster an inclusive, collaborative, and accountable team culture.

• Contribute to succession planning and talent development within the Multinational function.

Qualifications

• Extensive knowledge of multinational insurance, complex programme structures, and global service delivery models.

• Proven experience in a senior leadership role within a multinational insurance environment, with exposure to captive and reinsurance programmes.

• Demonstrated commercial acumen and experience contributing to business development and client growth.

• Strong track record of leading high-performing teams of technical experts and/or managers.

• Excellent stakeholder management and influencing skills, with the ability to operate at senior levels internally and externally.

• Proven ability to drive change, improve operational performance, and deliver strategic outcomes.

• Strong organisational, analytical, and problem-solving skills, with sound judgement and commercial awareness.

• Chartered Insurance Institute qualification or equivalent desirable.

• Foreign language skills advantageous but not essential.