HR Services Associate

Do you have experience working in an HR Administration or HR Support role? We are one of the largest insurers in the world with offices in 54 countries, offering excellent employee benefits and an engaging working culture! We will consider applicants who can demonstrate proven experience in any industry sector; prior exposure to a corporate environment is preferred.

This role supports the business in the provision of first line employment advice, acting as the first point of contact for enquiries relating to HR process and policy application. Our team is also responsible for delivering high-quality administrative support covering the full employee lifecycle. The role focuses on UK policy and process, supporting procedures in other regions (Europe, Middle East, Africa). We are based in Glasgow City Centre with a blended working approach between home and office over a 5-day Monday to Friday pattern. The position is fixed term for 12 months.

Key Responsibilities

Employee Lifecycle Support

• Correctly administer changes to terms and conditions of employment, ensuring correct sign‑off, accurate system and contract updates and maintenance of employee files.
• Administer employee benefits, including maintenance of the UK Flexible Benefits system.
• Complete employment verification requests and manage the probation process to ensure accurate employment status.
• Manage absence policies, including the MyHR absence management tool and all family leave policies, ensuring accurate reporting to payroll.

On‑boarding and Off‑boarding Support

• Work closely with the resourcing team to ensure new hires are on‑boarded correctly and deliver a first‑class customer experience.
• Schedule and coordinate interviews.
• Process leaver information accurately and timely, speaking with employees and line managers to calculate outstanding holidays for payroll.
• Add new hires to the MyHR system (Oracle) and update records for country transfers.
• Deal with external providers (pre‑employment screening, immigration support) and maintain visa/work permit data.

Payroll Preparation

• Accurately update and maintain the payroll input tracker, ensuring payroll payments are processed, including starters, leavers, contractual changes, and benefits.

Wider HR Team Support

• Procurement and vendor management.
• Assist the Reward and HRIS teams with cyclical initiatives and user acceptance system testing.
• Provide administrative support to Talent & Development and Diversity, Equity & Inclusion functions.

Qualifications

• Excellent verbal and written communication skills with the ability to explain policy and processes clearly.
• Conscientious and detail‑oriented, working to agreed service levels.
• Strong organisational and time‑management skills, capable of planning and prioritising workload.
• Previous experience in HR Administration and employee lifecycle support.
• Experience with HR systems, preferably Oracle.
• Proficiency with Microsoft Word, Excel and Outlook.
• Knowledge of data protection principles.
• Ability to participate in ad‑hoc projects while delivering BAU.
• Embrace change to support team and business needs.
• Deliver an exceptional employee experience.

Benefits & Perks

• Competitive salary, annual bonus & pension scheme.
• 25 days annual leave, with option to purchase up to 5 additional days.
• Private medical cover.
• Employee Share Purchase Plan.
• Life assurance.
• Subsidised gym membership.
• Employee resource groups.
• 1 day annual charitable leave.
• Cycle to work scheme.
• Employee Assistance Programme.

Company Values

Integrity. Client focus. Respect. Excellence. Teamwork.

Equality, Diversity & Inclusion

At Chubb we consider our people our chief competitive advantage and treat colleagues, candidates, clients and partners with equality, fairness and respect regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We will provide reasonable accommodation for individuals with disabilities throughout the application or interview process.