Systems Support Analyst in Glasgow

Consumer Insurance is one of the main business divisions within Chubb, managing a portfolio of Personal Accident, Mobile Phone, Travel and Hospital Cash policies. For our European operations, the central team in Glasgow provides operational support for technical interfaces across 19 countries in the region.

We are looking for a Systems Support Analyst to join our Business Support Team. This is a great opportunity to build experience in systems support, business operations and customer service systems within a global insurance environment.

You will support the Accident & Health Customer Service and Business Operations teams by helping to keep key systems, batch processes and reporting running smoothly. This role would suit someone who is organised, detail-focused and eager to learn.

• Scheduling and completing batch feed loading at the right times to ensure new business and policy amendments are available within agreed SLAs for the UK, Ireland and relevant CE countries.
• Running monthly reconciliations and billings for CE countries, including creating output data and managing file transfers and interfaces.
• Providing MIS reporting on a weekly and monthly basis.
• Supporting the testing of new releases and system upgrades across core systems.
• Assisting with campaign, product and new document set-ups and checks for the in-house Customer Service System.
• Ensuring daily tasks are completed to a high standard and in line with Accident & Health service standards, FCA Code of Practice and Sarbanes-Oxley audit controls.

• Previous experience in systems, operations or business support.
• Previous experience in consumer billing, ideally within an insurance or financial services environment.
• Good attention to detail and a methodical approach to work.
• Strong organisational skills and the ability to manage multiple tasks.
• A willingness to learn and develop in a support role.
• Good communication skills and a helpful, team-focused attitude.
• Confidence working with data, reports and system processes.
• An understanding of the importance of accuracy, deadlines and service standards.

We offer in return competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, private medical cover, employee share purchase plan, life assurance, subsidised gym membership, comprehensive learning & development offerings, 1 day annual charitable leave, cycle to work scheme, and employee assistance program.

Integrity, client focus, respect, excellence, teamwork are our core values that dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion: At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.