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- Tasks: Investigate and resolve customer complaints with care and precision.
- Company: Join a leading global insurance company with a diverse workplace.
- Benefits: Enjoy excellent employee benefits and comprehensive training.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Fluency in German and experience in customer service roles.
- Other info: Dynamic role based in Glasgow City Centre with growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you fluent in German and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you!
Join one of the world’s largest insurance companies, where you’ll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace.
We’re looking for a German speaking Complaint Handler to join our European Complaints Team. This role is based in our Glasgow City Centre office. As part of the team, you’ll play a key role in ensuring complaints are assessed, managed, and resolved in a fair and timely manner. You’ll also handle a caseload of regulated complaints, investigating them in line with regulatory requirements.
We welcome candidates with experience in customer service roles across industries such as financial services, call centre, or hospitality. Comprehensive training on complaint processes and regulations will be provided to set you up for success in this role.
Key Responsibilities:- Identify, investigate, and resolve complaints promptly and fairly
- Conduct thorough investigations to determine root causes
- Draft clear and professional Final Resolution Letters
- Meet quality and efficiency standards set by Chubb
- Adhere to SLA and regulatory timelines
- Manage your caseload effectively
- Previous experience in complaint handling or customer service
- Fluency in German
- Advanced (C1) level of English (essential)
- Excellent listening skills
- Strong verbal and written communication skills
- Experience liaising with regulatory bodies (e.g., Financial Ombudsman) is desirable
- Proficiency in Microsoft Office packages
- Insurance knowledge is a plus, but not essential
Complaint Handler - German Speaker in Glasgow employer: Chubb
Contact Detail:
Chubb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler - German Speaker in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Complaint Handler role, and they might just have some insider info or even refer you directly.
✨Tip Number 2
Prepare for interviews by practising common complaint handling scenarios. Think about how you'd investigate and resolve issues, and be ready to share examples from your past experiences. We want you to shine!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German, make sure to highlight your language abilities during interviews. You could even throw in a few phrases to impress your interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaint Handler - German Speaker in Glasgow
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a fluent German speaker, make sure to highlight your language proficiency right at the start. Use clear and professional language in both German and English to demonstrate your communication skills.
Tailor Your Experience: When detailing your previous roles, focus on your experience in customer service and complaint handling. Share specific examples of how you've resolved issues and what impact it had, as this will resonate with us and show you're a great fit for the role.
Be Professional Yet Personable: While we want to see your professionalism, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out. Remember, we’re all about helping customers with care and precision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Chubb
✨Brush Up on Your German
Since fluency in German is a must for this role, make sure you’re comfortable speaking and writing in the language. Practise common phrases related to customer service and complaint handling, as you might be asked to demonstrate your language skills during the interview.
✨Know the Company and Its Values
Research the insurance company and understand its mission, values, and culture. This will help you align your answers with what they stand for and show that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific complaints or difficult customer situations. Think of examples from your past experience where you successfully resolved issues, and be ready to explain your thought process and the steps you took.
✨Familiarise Yourself with Regulatory Requirements
Since the role involves managing regulated complaints, it’s beneficial to have a basic understanding of relevant regulations. Brush up on any key terms or processes that might come up, so you can speak confidently about them during the interview.
