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- Tasks: Investigate and resolve customer complaints with care and precision.
- Company: Join Chubb, a leading global insurance company with a diverse workplace.
- Benefits: Enjoy competitive salary, annual leave, private medical cover, and more.
- Why this job: Make a real difference by helping customers and enhancing your skills.
- Qualifications: Fluency in German or Polish and experience in customer service required.
- Other info: Comprehensive training provided and excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you fluent in German or Polish and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for you!
Join one of the world’s largest insurance companies, where you’ll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive workplace.
We’re looking for a German or Polish speaking Complaint Handler to join our European Complaints Team. This role is based in our Glasgow City Centre office. As part of the team, you’ll play a key role in ensuring complaints are assessed, managed, and resolved in a fair and timely manner. You’ll also handle a caseload of regulated complaints, investigating them in line with regulatory requirements.
We welcome candidates with experience in customer service roles across industries such as financial services, call centre, or hospitality. Comprehensive training on complaint processes and regulations will be provided to set you up for success in this role.
Key Responsibilities- Identify, investigate, and resolve complaints promptly and fairly
- Conduct thorough investigations to determine root causes
- Draft clear and professional Final Resolution Letters
- Meet quality and efficiency standards set by Chubb
- Adhere to SLA and regulatory timelines
- Manage your caseload effectively
- Previous experience in complaint handling or customer service
- Fluency in German
- Advanced (C1) level of English (essential)
- Excellent listening skills
- Strong verbal and written communication skills
- Experience liaising with regulatory bodies (e.g., Financial Ombudsman) is desirable
- Proficiency in Microsoft Office packages
- Insurance knowledge is a plus, but not essential
We offer in return! Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.
Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program.
Integrity. Client focus. Respect. Excellence. Teamwork. Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Complaint Handler - German or Polish Speaker in Glasgow employer: Chubb
Contact Detail:
Chubb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler - German or Polish Speaker in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Chubb. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common complaint handling scenarios. Think about how you'd resolve issues and communicate effectively. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your language skills! Whether it’s German or Polish, make sure to highlight your fluency during interviews. It’s a key part of the role, so let’s make it a focal point!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Complaint Handler - German or Polish Speaker in Glasgow
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in German or Polish, make sure to highlight your language proficiency right at the start. Use examples of how you've used these skills in previous roles to help customers.
Tailor Your Experience: When you’re writing your application, connect your past experiences to the role. If you've handled complaints or worked in customer service, share specific stories that showcase your problem-solving skills and attention to detail.
Keep It Professional Yet Friendly: Your written application should reflect our values of integrity and respect. Keep your tone professional but don’t be afraid to let your personality shine through. We want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chubb
✨Brush Up on Your Language Skills
Since this role requires fluency in German or Polish, make sure you’re comfortable speaking and writing in your chosen language. Practise common phrases related to customer service and complaint handling to show your proficiency during the interview.
✨Know the Company Inside Out
Research Chubb and its core values, especially their commitment to integrity and client focus. Understanding their approach to complaints and customer service will help you align your answers with what they value most.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaint scenarios. Think of examples from your past experience where you successfully resolved issues, and be ready to explain your thought process and the steps you took.
✨Showcase Your Communication Skills
As a Complaint Handler, strong verbal and written communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and professionally. You might even want to prepare a mock Final Resolution Letter to showcase your writing skills.