Senior Financial Lines Claims Adjuster in England

We have a new role available for a Regional Senior Claims Adjuster to manage a diverse portfolio of Financial Lines Professional Indemnity and Healthcare claims, with a primary focus on Chubb Global Markets business written in North America, the UK and internationally. This is a varied and high-impact role, handling complex and high-severity claims from inception through to resolution while delivering best-practice, high-quality outcomes. The role will be based in our Birmingham office.

You’ll also have the opportunity to work across other Financial Lines sub-classes, including Management Liability, Employment Practices Liability, Crime, Commercial Legal Liability and Directors & Officers insurance.

• Negotiating claim settlements with policyholders, insurers, brokers, solicitors, loss adjusters and other third parties.
• Managing your own caseload to ensure prompt, accurate and timely file resolution, while controlling vendor expenses.
• Working within the CODE framework and Claims Proposition, with a strong focus on service delivery, compliance and regulatory requirements, including complaints handling.
• Supporting team and individual goals, and working with third-party service providers to maintain claims service standards.
• Representing Chubb at internal and external meetings, including reviews with brokers, key clients and London market representatives.
• Building and maintaining strong client relationships and key accounts through clear, timely correspondence.
• Providing guidance and support to Claims Adjusters, Senior Claims Adjusters, managers and underwriters, including projects and ad hoc tasks.

• Experience in Financial Lines products from an underwriting, claims, adjusting or legal advisory background.
• Experience or knowledge of Directors & Officers insurance is preferred, but not essential.
• Minimum GCSE level, with A Level or equivalent preferred.
• Legal, Economics or Business qualifications are preferred but not essential.
• Competence in Microsoft Office and a solid understanding of the insurance/reinsurance market.
• ACII study completed, underway, or a willingness to undertake it, or an equivalent country qualification.
• Customer relationship management experience or exposure would be beneficial.

We offer in return! Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.