At a Glance
- Tasks: Lead a team to transform AI operations in insurance across EMEA.
- Company: Chubb, a leader in insurance with a focus on innovation and inclusivity.
- Benefits: 32 vacation days, flexible working options, private medical insurance, and a pension plan.
- Other info: Inclusive culture with a commitment to diversity and career development.
- Why this job: Shape the future of AI in insurance and drive impactful change.
- Qualifications: 10+ years in tech operations or AI, strong leadership and communication skills.
The predicted salary is between 70100 - 100000 £ per year.
We're building the function that will define how AI-enabled insurance operations run across EMEA — and we're looking for the person to lead it. This person will report to the Director of EMEA Commercial Operations.
Key Responsibilities
- Build & lead the team: Recruit, develop, and inspire a multidisciplinary team of AI operations specialists, analysts, and engineers. You'll define career paths and create a culture where operational excellence and genuine innovation coexist.
- Own the regional roadmap: Architect and deliver the EMEA AI operational automation roadmap — tightly aligned to business strategy and built for scale. You'll design the org structure, governance frameworks, SOPs, and KPI/SLA models that make AI investments measurable and accountable.
- Stay close to the detail: This isn't a hands‑off role. You'll actively configure, deploy, and monitor Agentic AI agents, troubleshoot complex issues, and guide the development of the supporting technical capabilities (including Digital Intake) that power the end-to-end process.
- Drive real outcomes: Translate AI capability into tangible results — productivity, accuracy, cost reduction, and better customer experiences. You'll identify the highest-value automation opportunities and build the commercial frameworks (including chargeback models) that connect AI investment to business impact.
- Manage risk, stay compliant: Ensure all AI agent activities meet insurance regulations, data privacy laws, and internal risk policies. You'll partner with compliance, legal, and IT security to stay ahead of emerging risks.
- Engage at every level: From engineering teams to executive leadership to the board, you'll communicate progress, challenges, and results clearly and confidently. You'll support investment prioritization and help shape how AI is understood and governed at the top of the organisation.
Qualifications
- 10+ years of experience in technology operations, AI/automation, or senior leadership roles.
- A genuine track record of operational transformation in fast‑moving, technology‑driven environments.
- Deep understanding of Agentic AI architectures, automation platforms, and operational best practices.
- Experience leading teams through human‑AI workflow evolution — attracting and retaining talent that thrives in this space.
- Strong executive communication and stakeholder management skills — you can hold a room at C‑suite level and build trust across functions.
- Hands‑on experience with compliance, risk, and security in AI or automation contexts.
- Bachelor's or Master's in Computer Science, Engineering, Business, or a related field.
You'll shape a multi‑year regional strategy while staying close enough to delivery to make it real. This is a foundational role — what you build now will define how AI‑enabled insurance operations work across EMEA for years to come. If you're the kind of leader who gets energized by building from the ground up, driving change at scale, and making the future of AI in insurance happen — we'd love to hear from you.
What We Offer In Return
- 32 days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Wellhub Employee assistance program
- Comprehensive Learning & Development offer
Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
Director of Operations Transformation & AI (Madrid or London based) employer: Chubb
At Chubb, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and operational excellence. With a strong commitment to employee growth, we provide comprehensive learning and development opportunities, alongside generous benefits such as 32 days of vacation, flexible working arrangements, and a robust support system for diversity and inclusion. Join us in Madrid or London to lead transformative AI initiatives that will shape the future of insurance operations across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations Transformation & AI (Madrid or London based)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Chubb). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Chubb. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Director of Operations Transformation & AI (Madrid or London based)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Chubb.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Chubb. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Chubb
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Chubb to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Chubb, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Chubb's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
