AVP Claims Technical Lead in Crawley

Role Overview

Chubb is looking for an experienced Platform Lead to oversee the strategy, development, and optimization of our claims platform. This role will be responsible for managing the end-to-end delivery of our core claim solution, ensuring seamless integration between the various platform in the claims ecosystem.

Platform Leadership

• Define and execute the strategic roadmap for the claim connect platform, aligning with business objectives and market needs
• Lead cross-functional teams including developers, business analysts, and project managers to deliver platform enhancements
• Serve as the primary subject matter expert on platform standards, protocols, and industry best practices
• Identify opportunities for platform innovation and competitive differentiation

Technical Oversight

• Oversee API integrations, connections, and data exchange protocols with external partners and internal systems
• Ensure platform architecture supports scalability, reliability, and security requirements
• Monitor platform performance metrics and implement improvements to optimize processing speed and accuracy
• Manage technical documentation, integration guides, and API specifications

Stakeholder Management

• Partner with internal business units including claims operations, IT, product, and sales teams
• Build and maintain relationships with external partners, vendors, and technology providers
• Present platform capabilities, roadmaps, and performance reports to senior leadership
• Gather requirements and prioritize feature development based on stakeholder needs

Operational Excellence

• Establish and monitor KPIs for platform performance, integration success rates, and user satisfaction
• Lead incident management and resolution for platform-related issues
• Implement governance frameworks for data quality, security, and compliance
• Drive continuous improvement initiatives to enhance platform efficiency and user experience

Partner Onboarding & Support

• Oversee the onboarding process for new partners and integration implementations
• Develop and maintain partner enablement materials and training programs
• Provide technical guidance and support to partners during integration phases
• Manage partner communication regarding platform updates, maintenance, and enhancements

Qualifications

Required Skills & Experience

• You should be comfortable working in a fast-paced environment where things can change on a daily basis (in a good way!).
• You should also be driven by the desire to build great products, take ownership of solutions and code quality.
• Bachelor’s Degree in Computer Science, Engineering or an equivalent required.
• Proven track record of successfully delivering complex integration projects
• Experience in building products / platforms with 10 – 15 years of extensive working experience in delivering end to end solutions.
• 7+ years of experience in platform management, claims technology, or insurance technology
• 3+ years in a leadership or management role

Technical Skills

• Strong understanding of claims processing workflows and insurance industry standards
• Experience with API management, web services
• Familiarity with claims management systems, policy administration systems, and related insurance platforms
• Knowledge of data integration tools, middleware platforms, and cloud infrastructure
• Understanding of data security, privacy regulations (GDPR), and compliance requirements would be advantageous
• Experience with specific claims platforms (e.g., Guidewire ClaimCenter, Duck Creek Claims, etc.)
• Knowledge of emerging technologies in claims automation

Professional Skills

• Experience working with large complex systems.
• Knowledge & Extensive Experience of Continuous Integration and Deployment tools
• Excellent interpersonal and relationship-building skills
• Handles multiple demands / priorities effectively. Adapts to best fit with situation at hand.
• Handles conflict effectively. Develops new skills quickly.
• Willing to accept new responsibilities. Takes initiative & accountability
• Hybrid working – At least 3 days in the office and you can work 2 days from home.