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- Tasks: Join our team to assess and manage Accident & Health claims with precision.
- Company: Chubb is a leading insurance provider committed to integrity and client focus.
- Benefits: Enjoy competitive salary, 25 days leave, private medical cover, and gym membership.
- Why this job: Make a real impact in the insurance industry while developing your skills in a supportive environment.
- Qualifications: Previous claims handling or customer service experience is preferred; strong communication skills are essential.
- Other info: We value diversity and provide reasonable accommodations for individuals with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
Do you have previous Claims experience or perhaps experience gained within a general insurance, administration or customer service environment?
Come and join our team of skilled Claims Handlers at Chubb and make a difference in the insurance industry!
We are currently looking for a Claims Handler to join our Accident & Health team in our Glasgow office. This is an ideal opportunity for those seeking a role in insurance with previous Claims Handling/Customer Service experience.
We offer comprehensive on-the-job training to help you excel in supporting Accident & Health (A&H) Claims. Your main responsibility will be to accurately assess and manage claims in accordance with conditions of cover, Chubb policy, and agreed service level agreements.
Key responsibilities:
- Accurately assess and evaluate \’complex\’ claims, including policy liability, reserve calculations, and settlement values.
- Efficiently handle incoming call enquiries.
- Deliver a professional service to customers at all times.
- Identify and respond to complaints or customer dissatisfaction.
- Effectively prioritize and manage your workload.
- Continuously develop technical knowledge and expertise.
- Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
- Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.
Qualifications
- Claim handling experience, preferably from within a Broker or Insurance Office preferred
- Customer services experience demonstrating a professional standard in customer care.
- Experience of prioritising and working to SLAs.
- Strong listening & communication skills with experienced in MS Office Packages (including Word and Excel)
- We would love to hear from you if you are a process-minded, adaptable and customer focussed individual, who can contribute effectively to operational improvements while building positive relationships both internally and externally.
We offer in return!
Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Employee resource groups, 1 day annual Charitable leave, Employee Assistance program
Integrity. Client focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Claims Handler, A&H employer: Chubb
Contact Detail:
Chubb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler, A&H
✨Tip Number 1
Familiarise yourself with the specific types of claims that Chubb handles, particularly in Accident & Health. Understanding the nuances of these claims will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires delivering a professional service at all times. Think of examples from your past experiences where you successfully managed customer inquiries or complaints.
✨Tip Number 3
Prepare to discuss how you prioritise tasks and manage your workload effectively. This is crucial for meeting SLAs, so have specific examples ready that showcase your organisational skills.
✨Tip Number 4
Research Chubb's core values and think about how your personal values align with theirs. Being able to articulate this connection can set you apart as a candidate who truly fits within their company culture.
We think you need these skills to ace Claims Handler, A&H
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous claims handling or customer service experience in your application. Use specific examples to demonstrate how your skills align with the responsibilities outlined in the job description.
Showcase Your Skills: Detail your strong listening and communication skills, as well as your proficiency in MS Office packages. Mention any experience you have with prioritising tasks and working to service level agreements (SLAs) to show you can handle the workload effectively.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the values and requirements of Chubb. Use keywords from the job description to ensure your application stands out and shows that you understand what they are looking for.
Prepare for Potential Questions: Think about common interview questions related to claims handling and customer service. Prepare answers that highlight your problem-solving abilities and how you would handle difficult situations, as this will help you during the interview process.
How to prepare for a job interview at Chubb
✨Showcase Your Claims Experience
Make sure to highlight any previous claims handling experience you have, especially if it’s from a broker or insurance office. Be prepared to discuss specific cases where you successfully assessed and managed claims.
✨Demonstrate Customer Service Skills
Since the role requires delivering a professional service to customers, be ready to share examples of how you've handled customer inquiries or complaints in the past. Emphasise your ability to maintain strong client relationships.
✨Familiarise Yourself with SLAs
Understanding service level agreements (SLAs) is crucial for this position. Brush up on what SLAs are and think of instances where you’ve had to prioritise tasks to meet these agreements in your previous roles.
✨Embrace the Company Values
Chubb values integrity, client focus, respect, excellence, and teamwork. During the interview, align your answers with these values and provide examples of how you embody them in your work.