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- Tasks: Lead digital claims initiatives and enhance automation across the EMEA region.
- Company: Join Chubb, a leading insurance company committed to innovation and client satisfaction.
- Benefits: Enjoy competitive salary, 25 days leave, private medical cover, and gym membership perks.
- Why this job: Shape the future of claims with a focus on digital innovation and collaboration.
- Qualifications: Strong stakeholder management and leadership skills; knowledge of insurance products required.
- Other info: Diversity and inclusion are core values; we support all employees equally.
The predicted salary is between 43200 - 72000 £ per year.
We have a new role available in our Claims team for a Claims Digital Manager
As the Claims Digital Manager at Chubb, you will spearhead the development and implementation of digital claims solutions across the EMEA region. Your role will focus on driving digital adoption, enhancing automation, and ensuring seamless, straight-through processed claims. You will set the strategic direction for the EMEA Claims Digital team, collaborate closely with IT to align on claims requirements, and maintain oversight of digital benefits and enhancements.
If you have a passion for digital innovation and a deep understanding of the insurance industry, we invite you to apply for this exciting opportunity to shape the future of claims at Chubb.
Key Responsibilities:
- Provide leadership for digital claims initiatives in the EMEA region.
- Collaborate with Chubb\’s digital teams to plan and deliver digital solutions.
- Understand Chubb\’s products and markets to inform digital strategies.
- Align with Continuous Improvement and PMO teams to drive change across EMEA claims.
- Develop strong business cases for decision-making and act as a liaison between Operations, Claims, and IT at a regional leadership level.
- Conduct feasibility studies in collaboration with Claims Operations senior management.
- Coordinate with COG and Global Claims on new project delivery, including budget, capabilities, and timelines.
- Communicate the Claims Regional/Global Roadmap and support adoption strategies.
- Engage with relevant stakeholder groups, including Local/Regional IT and Operations.
- Serve as the point of contact for EMEA digital initiatives involving claims, ensuring alignment with the Digital team, countries, COG Claims COO, and Regional Claims.
- Drive awareness of regional nuances in EMEA geographies or products.
- Actively participate in digital claims projects as a business representative, ensuring effective communication between project teams and countries.
- Recommend and implement communication, training, and measures within the Claims Department.
- Partner with key outsource providers to develop cost-effective automation solutions that enhance customer outcomes.
Qualifications
- Strong stakeholder management skills.
- Proven track record of leading change in claims journeys through online digital solutions.
- Sound understanding of Chubb IT systems and processes.
- Fluent in English; proficiency in other languages is an advantage.
- Knowledge of insurance products.
- Demonstrated leadership, creativity in process and IT, client focus, and awareness of regulatory issues.
We offer in return!
Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Employee resource groups, 1 day annual Charitable leave, Employee Assistance program.
Integrity. Client focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Claims Digital Manager employer: Chubb
Contact Detail:
Chubb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Digital Manager
✨Tip Number 1
Familiarise yourself with Chubb's digital claims solutions and recent innovations in the insurance industry. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for digital transformation.
✨Tip Number 2
Network with professionals in the insurance and digital transformation sectors. Attend relevant industry events or webinars to connect with potential colleagues and gain insights into the latest trends, which can be beneficial when discussing your vision for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led digital initiatives in previous roles. Highlight your stakeholder management skills and how you've driven change, as these are crucial for the Claims Digital Manager position.
✨Tip Number 4
Research the EMEA region's unique challenges and opportunities in claims processing. Understanding regional nuances will allow you to tailor your approach and show that you're ready to lead Chubb's digital claims strategy effectively.
We think you need these skills to ace Claims Digital Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and qualifications for the Claims Digital Manager position. Tailor your application to highlight your relevant experience in digital claims solutions and stakeholder management.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience, particularly in driving digital initiatives within the insurance sector. Use specific examples that demonstrate your ability to lead change and enhance customer outcomes through digital solutions.
Write a Strong Cover Letter: In your cover letter, express your passion for digital innovation and how it aligns with Chubb's values. Highlight your understanding of their products and markets, and explain how your skills can contribute to the strategic direction of the EMEA Claims Digital team.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your application is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chubb
✨Showcase Your Digital Expertise
As a Claims Digital Manager, it's crucial to demonstrate your understanding of digital solutions in the insurance sector. Be prepared to discuss specific examples of how you've driven digital adoption and enhanced automation in previous roles.
✨Understand Chubb's Products and Markets
Familiarise yourself with Chubb's offerings and the EMEA market landscape. This knowledge will help you align your digital strategies with the company's goals and show that you're genuinely interested in the role.
✨Highlight Stakeholder Management Skills
Given the collaborative nature of this role, be ready to share experiences where you've successfully managed stakeholders. Discuss how you navigated differing opinions and drove consensus on digital initiatives.
✨Prepare for Change Management Discussions
Since leading change is a key responsibility, think about past projects where you've implemented significant changes. Be ready to explain your approach to overcoming resistance and ensuring smooth transitions in claims processes.
