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- Tasks: Join our team to assess and manage Accident & Health claims with precision.
- Company: Chubb is a leading insurance provider committed to integrity and client focus.
- Benefits: Enjoy competitive salary, 25 days leave, private medical cover, and gym membership.
- Why this job: Make a real impact in the insurance industry while developing your skills in a supportive environment.
- Qualifications: Previous claims handling or customer service experience is preferred; strong communication skills are essential.
- Other info: We value diversity and provide reasonable accommodations for individuals with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
Do you have previous Claims experience or perhaps experience gained within a general insurance, administration or customer service environment?
Come and join our team of skilled Claims Handlers at Chubb and make a difference in the insurance industry!
We are currently looking for a Claims Handler to join our Accident & Health team in our Glasgow office. This is an ideal opportunity for those seeking a role in insurance with previous Claims Handling/Customer Service experience.
We offer comprehensive on-the-job training to help you excel in supporting Accident & Health (A&H) Claims. Your main responsibility will be to accurately assess and manage claims in accordance with conditions of cover, Chubb policy, and agreed service level agreements.
Key responsibilities:
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Accurately assess and evaluate \’complex\’ claims, including policy liability, reserve calculations, and settlement values.
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Efficiently handle incoming call enquiries.
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Deliver a professional service to customers at all times.
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Identify and respond to complaints or customer dissatisfaction.
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Effectively prioritize and manage your workload.
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Continuously develop technical knowledge and expertise.
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Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
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Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.
Qualifications
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Claim handling experience, preferably from within a Broker or Insurance Office preferred
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Customer services experience demonstrating a professional standard in customer care.
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Experience of prioritising and working to SLAs.
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Strong listening & communication skills with experienced in MS Office Packages (including Word and Excel)
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We would love to hear from you if you are a process-minded, adaptable and customer focussed individual, who can contribute effectively to operational improvements while building positive relationships both internally and externally.
We offer in return!
Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Employee resource groups, 1 day annual Charitable leave, Employee Assistance program
Integrity. Client focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Claims Adjuster - A&H employer: Chubb
Contact Detail:
Chubb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - A&H
✨Tip Number 1
Familiarise yourself with the specific claims processes and policies of Chubb. Understanding their approach to Accident & Health claims will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Chubb, especially those in the Claims department. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled customer complaints or complex claims. This will showcase your problem-solving skills and ability to manage client relationships effectively.
✨Tip Number 4
Stay updated on industry trends and changes in insurance regulations. Being knowledgeable about the latest developments will position you as a proactive candidate who is ready to contribute to Chubb's success.
We think you need these skills to ace Claims Adjuster - A&H
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant claims handling or customer service experience. Use specific examples that demonstrate your ability to assess and manage claims effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the insurance industry and your passion for customer service. Mention how your skills align with Chubb's core values, such as integrity and teamwork.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and proficiency in MS Office. Provide examples of how you've prioritised tasks and managed workloads in previous roles.
Showcase Continuous Learning: Mention any ongoing professional development or training related to claims handling or customer service. This shows your commitment to improving your skills and knowledge in the field.
How to prepare for a job interview at Chubb
✨Showcase Your Claims Experience
Make sure to highlight any previous claims handling experience you have, especially if it's within a broker or insurance office. Be prepared to discuss specific examples of how you've assessed and managed claims in the past.
✨Demonstrate Customer Service Skills
Since the role requires delivering a professional service to customers, be ready to share instances where you've successfully handled customer inquiries or complaints. Emphasise your ability to maintain strong client relationships.
✨Familiarise Yourself with SLAs
Understanding service level agreements (SLAs) is crucial for this position. Brush up on what SLAs are and think of examples from your past work where you had to prioritise tasks to meet these agreements.
✨Embrace the Company Values
Chubb values integrity, client focus, respect, excellence, and teamwork. During the interview, align your answers with these core values and demonstrate how you embody them in your work ethic and interactions.
