Assistant Underwriter, HNW in City of London

As the PRS business continues to grow, the Assistant Underwriter plays a critical role in supporting the HNW underwriting team. This position is responsible for managing a high volume of mid-term adjustments (MTAs) via phone and email, ensuring accurate and efficient service delivery to brokers and clients. Assistant Underwriters work closely with underwriters, receiving ongoing training and coaching to support their professional development and progression toward underwriting roles. While some automation exists through our broker portal, the Assistant Underwriter remains central to handling bespoke HNW portfolio tasks, requiring frequent broker interaction and a strong focus on service excellence.

Key Responsibilities

• Underwriting Support: Assist underwriters in evaluating and processing HNW risks across all business classes (property, valuables, motor). Handle MTAs such as additional property locations, address changes, and vehicle additions, within delegated authority limits (typically £1M–£4M, with specific thresholds for jewellery, fine art, etc.). Ensure all risk information & documentation is complete, accurate & compliant before binding cover.
• Broker Liaison: Serve as a primary contact for brokers, providing prompt, professional, and knowledgeable support via telephone (approx. 75% of daily activity), email, and broker portal. Build and maintain strong relationships with HNW brokers to ensure smooth communication and optimal service delivery. Proactively follow up with brokers to obtain outstanding information and progress MTAs.
• Administration & Data Management: Accurately input and maintain data within the underwriting system. Ensure all activities comply with Chubb policies, underwriting guidelines, FCA regulations, and data protection standards.

Skills & Qualifications

• Essential: Progress towards Chartered Insurance Institute qualifications (CII). Educated to A level standard or equivalent. Excellent interpersonal & communication skills, with the ability to build rapport with brokers & internal teams. Strong attention to detail & accuracy with a desire to provide service of the highest quality. Strong organisational & time management skills; able to handle multiple priorities. A team player with a proactive, solutions focussed attitude.
• Desirable: Previous experience in an insurance or underwriting support role, ideally within personal lines or HNW. Experience in liaising with brokers.

What we offer in return: Pension and annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. Client focus. Respect. Excellence. Teamwork. Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion: At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.