AI PRODUCT OWNER LEAD

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, and local operations globally.

As an AI Product Owner, you’ll be working with a global team consisting of business stakeholders, solution architects, AI engineers, and full-stack developers to redefine the art of possible in insurance using artificial intelligence. You’ll utilize your exceptional subject matter expertise to build products that enable design and evolution of AI-first multi-channel customer journey. In this role, you will be responsible for designing and implementing product strategies for customer service and marketing applications, including AI-powered chat and voice bots, automated quality assurance, customer persona management, and personalized marketing content generation. You will be responsible for crafting the product vision in collaboration with business stakeholders, defining and managing the product roadmap, and prioritizing capabilities that deliver maximum value to Chubb’s business functions globally.

Responsibilities

• Conceptualize product ideas that solve pressing business problems at Chubb using AI. Develop strategies for taking the product from conception to market.
• Collaborate with business stakeholders to refine the product strategy and vision that aligns with business needs and group objectives.
• Build and manage the product roadmap, ensuring it aligns with the product vision and iteratively adds value to the business.
• Work closely with business stakeholders to understand their needs, expectations, and pain points and translate them into product features.
• Collaborate with business stakeholders to design AI-enabled user journeys. Your empathy-based design thinking skills will ensure that our products are designed and developed with a deep understanding of business needs.
• Prioritize product capabilities based on their business value and ensure they are clearly defined and communicated to the development team.
• Coordinate with business users to publish and sign off on the product requirements, manage and prioritize changes based on the business need.
• Support throughout the development lifecycle from project inception to user acceptance and deployment. Partner with the business users to ensure the developed solutions are fully aligned with the business needs.

Qualifications

• Deep understanding of AI/ML concepts with expert knowledge in Large Language Models, Deep Learning, Neural Networks, NLP.
• A minimum of 12 years of professional experience with at least 5 years in customer journey transformation using AI.
• Master’s degree in any STEM or Management discipline.
• Creative thinker with proven skills in conceptualizing new product features, defining product roadmaps, and developing business cases and proposals for solutions built on digital technologies.
• Ability to work with cross-functional global and local teams across multiple time zones as required.
• Ability to deliver efficient and creative solutions in an incredibly fast-paced environment with limited resources and minimal supervision.
• Top-notch communication, interpersonal, and analytical skills.
• Experience in Agile development.
• Conceptual understanding of architectures and technical constraints to make sure designs scale and perform and are easy to uptake.
• Design Thinking Skills – you need the ability to solution so you can support your team that’s solutioning.
• Proven experience designing and deploying AI-driven customer support solutions (e.g., chatbots, voicebots, agent assist).