At a Glance
- Tasks: Lead a dynamic team managing multinational accounts and ensure top-notch service delivery.
- Company: Join Chubb, a global leader in insurance with a collaborative spirit.
- Benefits: Enjoy competitive pay, career growth, and opportunities to work with international clients.
- Other info: Be part of a vibrant team with opportunities for professional development and training.
- Why this job: Make a real impact by driving change and enhancing processes in a global environment.
- Qualifications: Experience in multinational insurance and strong leadership skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
As a Multinational Team Manager, leading a team of Client Service Executives (CSEs), you will be responsible for managing a portfolio of multinational accounts, including Captive and Reinsurance programmes, ensuring that service standards are consistently met or exceeded. You will oversee the end-to-end process for select accounts, working closely with your team to ensure all administrative activities are completed on time and to the highest quality.
Key Responsibilities:
- Managing Team Performance: Guide and support team members in Multinational account handling activities for both New and Renewal business, ensuring accuracy and timeliness; premiums are debited and policies are issued promptly. Ensure timeliness is evidenced through adherence to KPI’s, especially in preparation of processing instructions for Operations, Credit Control, Reinsurance, and local offices, both at an individual and team level. Ensure Team are working to high accuracy levels through Quality Review Framework; using the data to identify gaps in competency or process and then working to close these across team or individual performance. Develop and influence junior members of the team including Apprentices and Early Careers. Manage a small number of programme accounts in line with agreed Client Service Executives multinational servicing process and systems. Work with and support other Team Managers and Captive & Complex Manager to ensure full team is supported, consistency is maintained and department objectives are met. Undertake incidental tasks as required to support team and department objectives.
- Multinational Advocacy: Build and maintain positive relationships with clients and brokers, acting as a representative of the Chubb Multinational Service Offering. Attend client and broker meetings, showcasing the company’s global capabilities and supporting business development initiatives. Work closely with Global Client Executive’s and Underwriters to assist in winning new business acquisitions and all appropriate business support activities. Collaborate with internal teams to resolve accounting and processing issues. Provide regular training to CSE’s, Underwriters across UKI and to our Operations Centre of Excellence in Madrid, ensuring knowledge is dispersed and acting as a technical referral point.
- Driving Change: Contribute to ongoing projects aimed at enhancing departmental processes and efficiency. Identify and implement improvements to service delivery and operational processes. Support the adoption of new tools, technologies, and best practices within the team.
Qualifications Skills & Experience Requirements:
- Expert in deep knowledge of Multinational Insurance Business.
- Experience servicing multinational insurance programmes is essential.
- Experience managing teams of technical experts.
- Strong organizational and time-management skills.
- Excellent communication and relationship-building abilities.
- Proven history of implementing or driving change.
- Proficiency in managing complex accounts and resolving issues effectively.
- Chartered Insurance Institute – Insurance Certificate (desirable).
- A foreign language is advantageous but not required.
Multinational Team Manager employer: Chubb Ltd.
Chubb Ltd. is an excellent employer for those looking to make a significant impact in the insurance industry through innovative AI solutions. With a strong focus on employee growth, you will have opportunities to mentor fellow engineers and influence the technical direction of projects while working in a collaborative and dynamic environment. Located in a vibrant area, Chubb offers a supportive work culture that values creativity and problem-solving, making it an ideal place for professionals eager to advance their careers in cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Multinational Team Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. The more connections you make, the better your chances of landing that Multinational Team Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your deep knowledge of multinational insurance and your experience managing teams. Make sure they know you’re the go-to person for driving change and improving processes.
✨Tip Number 3
Prepare for interviews by practising common questions related to team management and client relationships. Use real-life examples from your past experiences to demonstrate how you've successfully handled complex accounts and resolved issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen on being part of our multinational service offering.
We think you need these skills to ace Multinational Team Manager
Some tips for your application 🫡
Showcase Your Leadership Skills:As a Multinational Team Manager, we want to see how you lead and support your team. Highlight any experience you have in managing teams, especially in multinational settings, and share specific examples of how you've guided team performance.
Demonstrate Your Multinational Expertise:Make sure to emphasise your deep knowledge of the Multinational Insurance Business. We’re looking for candidates who can showcase their experience with multinational insurance programmes, so don’t hold back on those details!
Communicate Clearly:Excellent communication is key in this role. When writing your application, be clear and concise. Use straightforward language to convey your ideas and experiences, and make sure to tailor your application to reflect our job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Chubb Ltd.
✨Know Your Multinational Insurance Inside Out
Make sure you brush up on your knowledge of multinational insurance programmes. Be prepared to discuss specific examples from your past experience that demonstrate your expertise in managing complex accounts and servicing multinational clients.
✨Showcase Your Team Management Skills
Think about how you've guided and supported team members in the past. Prepare to share stories that highlight your ability to manage performance, develop junior staff, and ensure high accuracy levels within your team.
✨Build Relationships Like a Pro
Since this role involves maintaining positive relationships with clients and brokers, be ready to talk about your approach to relationship-building. Share examples of how you've successfully collaborated with internal teams or resolved issues to enhance client satisfaction.
✨Embrace Change and Innovation
This position requires driving change and improving processes. Come equipped with ideas on how you've contributed to enhancing service delivery in previous roles. Discuss any tools or technologies you've adopted that have made a positive impact on your team's efficiency.
