Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead quality assurance audits and training sessions across Europe for insurance claims.
- Company: Join Chubb, a leading global insurance provider with a focus on collaboration.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Why this job: Make a real impact by improving claims processes and enhancing team performance.
- Qualifications: 7+ years in insurance claims, strong communication skills, and managerial experience required.
- Other info: Flexible work across time zones with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a collaborative professional with insurance claims handling experience to work closely with business partners, ensuring compliance with COG Best Practices and Operational Control processes. This role also requires managerial experience (team leader level or above), along with expertise in stakeholder and project management. The ideal candidate will have a proven track record in the insurance industry and be responsible for continuously improving the technical quality and operational performance of the claims products delivered by our teams, measuring compliance through technical file and operational reviews.
You will enhance understanding of the Chubb claims process by leading training sessions throughout the region and facilitating calibration of the QA process within claims teams through re-reviews, training, and constructive feedback. Additionally, you will engage with various levels of internal and external claims management to analyse and communicate findings, recommend solutions, and assist in the creation of significant action plans.
Key Responsibilities- Support the execution of the European Claims Quality Assurance plan to drive ongoing performance improvement within the claims division.
- Lead niche/technical reviews within Europe and collaborate with line of business experts to deliver comprehensive reviews.
- Conduct audit and operational claims training sessions.
- Ensure necessary remediation plans are implemented and tracked according to Chubb standards.
- Contribute to the development and enhancement of COG Best Practice Guidelines.
- Perform Claim Technical and Operational Quality Reviews across EMEA, primarily focusing on Continental Europe, while addressing multiple lines of business and languages as necessary.
- Deliver training to claims teams throughout Europe on the audit process, including the QA system and calibration procedures, thereby supporting QA quality.
- Conduct file reviews and provide feedback and mentorship to other auditors.
- Analyse quality review results in detail, translating findings into key opportunity areas for improvement.
- Collaborate continuously with claims management in developing crucial action plans that outline necessary tasks, resources, and timelines for enhancing claim handling.
- Facilitate, support, and measure the execution of action plans, providing consultation and guidance to claims teams to ensure timely and effective delivery.
- Strong ability to provide expert consultation and advice to management, including delivering challenging findings in a constructive and actionable manner.
- Extensive knowledge of the Insurance Industry and Claims Handling, with a minimum of 7 years of technical claims adjusting experience, specializing in at least two major lines of business (Property, Liability, A&H, etc.).
- Must have proven insurance claims experience, as this is a critical requirement for the role.
- Capacity to learn and adapt to new product lines quickly.
- Proficiency in a second European language is desirable.
- Experience in Claims Technical Quality audit is a plus.
- Proven effective communication and interpersonal skills for engaging a diverse range of multinational internal stakeholders, external partners, and customers.
- Demonstrated experience delivering training to various groups.
- Strong knowledge of, and experience with, software applications, including multiple claims systems, web-based systems, and MS Office, with a focus on Excel (spreadsheets, charts, pivot tables).
- Ability to analyse QA data sets, identify root causes and trends, and quantify the "cost of non-compliance."
- Excellent time management and organizational skills, with the ability to excel both independently and as part of a team.
- Flexibility to work across multiple time zones.
- Anticipated overnight travel of 5-10%, likely peaking with trips of up to one week.
- A Bachelor's degree in a related field or proven insurance-related experience is required.
EMEA Claims Quality Assurance Auditor in London employer: Chubb Ltd.
Contact Detail:
Chubb Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Claims Quality Assurance Auditor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its claims processes. Be ready to discuss how your experience aligns with their needs, especially around compliance and quality assurance. We want you to shine!
✨Tip Number 3
Showcase your training skills! If you've led training sessions before, be sure to highlight this in conversations. Employers love candidates who can enhance team performance through effective training and mentorship.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can help us improve our claims quality assurance processes.
We think you need these skills to ace EMEA Claims Quality Assurance Auditor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your insurance claims handling experience and any managerial roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience in stakeholder management and training, as these are key for us.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, especially in improving operational performance or compliance in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Chubb Ltd.
✨Know Your Claims Inside Out
Make sure you brush up on your insurance claims knowledge, especially in the areas mentioned in the job description. Be ready to discuss your experience with different lines of business like Property and Liability, and how you've handled claims in those areas.
✨Showcase Your Leadership Skills
Since this role requires managerial experience, prepare examples that highlight your leadership abilities. Think about times when you've led a team or project, and be ready to discuss how you motivated others and achieved results.
✨Prepare for Training Scenarios
As you'll be delivering training sessions, think about how you would approach teaching complex topics. Prepare a mini-presentation or outline on a relevant subject to demonstrate your training style and ability to engage an audience.
✨Be Ready to Analyse and Recommend
The role involves analysing QA data and making recommendations. Brush up on your analytical skills and be prepared to discuss how you've identified trends or root causes in past roles, and what actionable steps you took to address them.
