At a Glance
- Tasks: Manage strategic client relationships and drive growth across Consumer Lines.
- Company: Join Chubb, a leading insurance company with a focus on integrity and teamwork.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be a trusted partner, influence key decisions, and make a real impact in the insurance industry.
- Qualifications: Experience in client relationship management and strong communication skills required.
The predicted salary is between 58540 - 71548 £ per year.
Job Title
Strategic Partnership Manager, Consumer Lines
Department
Consumer Lines
Reports To
Head of Consumer Lines UK
Location
- London
- Job Summary
Chubb is seeking a Strategic Partnership Manager to manage and develop strategic client relationships across Consumer Lines, covering Leisure Travel, Residential, Personal Lines and Affinity product lines.
The role exists to ensure strong commercial performance, effective governance and high-quality client service across assigned partnerships, while supporting profitable growth and alignment with regulatory expectations.
This is a senior client-facing role that acts as a trusted point of contact for clients, building strong relationships, identifying growth opportunities and ensuring delivery against agreed business plans, service standards and contractual commitments.
Key Responsibilities
- Build and maintain strong senior-level relationships with client stakeholders, acting as a trusted partner and primary point of contact for day-to-day and strategic matters.
Lead Quarterly Business Reviews to ensure the scheme performs in line with both the partner and Chubb’s expectations.
- Provide regular updates to the Head of Consumer Lines UK, including progress against plan, reforecasts, key actions and updates on new strategies and sales plans.
- Review scheme and portfolio performance regularly, including key metrics such as loss ratios, claims trends, conversion, retention and service performance, and use insights to drive action plans and improvements.
- Work collaboratively with underwriting, claims, operations, product, finance, legal and compliance teams to ensure effective delivery of client commitments and timely resolution of issues.
- Identify opportunities to improve processes, reporting, service delivery and client experience, supporting a more efficient and scalable operating model.
- Ensure all client activity is managed in line with contractual obligations, internal governance requirements and applicable regulatory standards, including Consumer Duty and FCA expectations.
- Maintain a strong understanding of the consumer insurance market, competitor activity, client priorities and emerging trends to inform account strategy and support innovation.
- Ensure key accounts have specific and measurable action and marketing plans to optimise existing business and grow new business channels in support of Chubb annual plan targets.
Qualifications
- Required Skills and Experience
- Strong experience in client relationship management, including experience operating at board level, within insurance, financial services or a regulated consumer environment.
- Commercial acumen and experience of delivering against business plans and performance targets.
- Good understanding of working within a regulated environment.
- Good overall knowledge and understanding of one or more consumer lines insurance products, including sales, product, claims and commercials.
- Outstanding written and verbal communication skills.
- Sound working knowledge of product marketing practices.
- Good level of MS Office suite, including Power Point, Word and Excel.
- Demonstrable experience of engaging, negotiating with and influencing stakeholders at all levels.
- Flexible approach, adaptable to change in order to flourish in a fast-paced commercial environment.
- Professional insurance qualifications are highly desirable but not essential.
Our core values Integrity, Client Focus, Respect, Excellence, and Teamworkguide how we live and work.
We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners.
We strive to create a collaborative and supportive environment where everyone can perform at their best.
Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
We ensure our recruitment process is inclusive and accessible.
If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.
- Job Info
- Job Identification 35688
- Job Schedule Full time
- Regular or Temporary Regular
- Job Category Business Analysis
- Business Unit United Kingdom
- Legal Employer Chubb European Group SE UK Branch
- #J-18808-Ljbffr
Strategic Partnership Manager employer: Chubb Life Fund
Chubb is an excellent employer that fosters a collaborative and innovative work culture, where you can thrive as a Senior AI Engineer. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and influence the technical direction of cutting-edge generative AI solutions in a dynamic environment. Located in a vibrant area, Chubb offers competitive benefits and a commitment to work-life balance, making it a rewarding place to advance your career in the insurance industry.
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We think you need these skills to ace Strategic Partnership Manager
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Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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