At a Glance
- Tasks: Help customers by investigating and resolving complaints in a supportive team.
- Company: Join Chubb, a leading global insurer with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, 25 days leave, private medical cover, and more perks.
- Other info: Comprehensive training provided, with excellent career growth opportunities.
- Why this job: Make a real difference by helping clients while growing your skills in a dynamic environment.
- Qualifications: Fluent in Italian and English, with customer service experience preferred but not essential.
The predicted salary is between 22950 - 28050 £ per year.
Do you love helping customers? Are you curious and enjoy investigating and resolving complaints? If you are passionate about growing your skills within one of the largest insurers in the world with excellent employee benefits and a diverse working culture, then we would love to hear from you! We have an excellent opportunity for an Italian speaking Complaint Handler to join our Complaints Team, based in our Glasgow office. The role supports the Complaints function by ensuring accurate assessment and dedicated management of complaints.
We are happy to consider applicants with experience in a Customer Services role from financial services, call centres or hospitality sectors. We provide full comprehensive training on complaints processes and regulations to allow our people to be successful in this post.
Key responsibilities:
- Ensure complaints are identified, investigated and resolved promptly and fairly
- Investigate complaints thoroughly correctly identifying root causes
- Write Final Resolution Letters
- Meet Chubb’s Quality and Efficiency Standards
- Focus on SLA’s and Regulatory timelines
- Work to Chubb’s Standards and Frameworks
- Participate in the Training and Competency Framework
Qualifications:
- Fluent speaker of Italian and English (Essential)
- Previous Customer Service experience
- Complaint handling experience is desirable but not essential
- High Standards of verbal and written Communication skills
- Experience of using Microsoft Office Packages
What do we offer in return!
- Competitive salary & pension scheme
- 25 days annual leave plus ability to purchase 5 additional days
- Private Medical cover
- Employee Share Purchase Plan
- Life Assurance
- Subsidised gym membership, and more...
Integrity, client focus, respect, excellence, teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion: At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us: Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Complaint Handler - Italian Speaker in Glasgow employer: Chubb Life Fund
Chubb is an excellent employer that fosters a collaborative and innovative work culture, where you can thrive as a Senior AI Engineer. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and influence the technical direction of cutting-edge generative AI solutions in a dynamic environment. Located in a vibrant area, Chubb offers competitive benefits and a commitment to work-life balance, making it a rewarding place to advance your career in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Complaint Handler - Italian Speaker in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chubb Life Fund. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chubb Life Fund before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaint Handler - Italian Speaker in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chubb Life Fund:Your cover letter is your chance to shine! Tell us why you want to work at Chubb Life Fund specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chubb Life Fund!
How to prepare for a job interview at Chubb Life Fund
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
