At a Glance
- Tasks: Provide expert remote assistance for fire and security technologies to ensure customer safety.
- Company: Join Chubb Fire & Security, a global leader in safety solutions.
- Benefits: Competitive salary, shift allowances, and opportunities for professional growth.
- Other info: Fully remote role with a supportive team and excellent career development opportunities.
- Why this job: Be part of a digital transformation in fire and security service delivery.
- Qualifications: Experience in fire/security engineering and strong problem-solving skills required.
The predicted salary is between 38000 - 38000 € per year.
Location: Home-Based
Contract: Full-Time
Salary: Up to £38,000 (Depending on experience) plus £9,500 shift allowance annually - paid in monthly installments. £47,500 Annual OTE.
Shift Pattern: 24/7/365 rotating shifts with generous gaps between shifts.
About the Role
We are seeking an experienced Fire & Security Engineer to join our Remote Assist team. In this home-based position, you will provide high‑quality remote assistance to end users of a diverse range of fire and security technologies, including:
- Intruder alarm systems;
- Video surveillance (CCTV);
- Access control solutions;
- Fire detection and alarm systems;
- Secure communications platforms.
This role is essential in ensuring our customers receive prompt, professional, and effective technical support at all times.
What you’ll do:
- Diagnose and resolve system issues in real time - remotely and securely
- Support engineers and customers through live digital assistance
- Provide insight and feedback to keep our service at the top of its game
How you’ll do it:
- Use remote diagnostic platforms, advanced manufacturer tools, and telemetry dashboards
- Collaborate closely with Technical, Field, and Customer Support teams
- Focus on fast, accurate solutions that keep customers safe and satisfied
What you’ll need:
- Strong Fire and/or Security engineering background
- Confident fault‑finding and technical problem‑solving skills
- A proactive mindset and a passion for digital innovation
Key Responsibilities
- Deliver expert remote technical assistance to end users across multiple fire and security product lines
- Accurately diagnose technical issues and guide customers through effective solutions
- Work collaboratively within a remote team, maintaining clear communication and seamless handovers
- Provide exceptional customer service with a calm, professional, and solutions-focused approach
- Maintain detailed and accurate records of all support interactions and resolutions
- Operate effectively within a 24/7 shift rotation (no on-call or standby), ensuring consistent service delivery
Essential Skills & Experience
- Proven experience within the fire and security industry (intruder alarms, CCTV, access control, fire detection, or related systems)
- Strong technical problem‑solving skills with the ability to troubleshoot complex issues remotely
- Excellent customer service and communication skills, both written and verbal
- Highly self‑motivated, organised, and capable of working independently
- A strong team player with a proactive approach to supporting colleagues and customers
- Comfortable working within structured shift patterns
What We Offer
- Fully remote, home‑based role
- Supportive and collaborative team environment
- Opportunities for professional development and skill growth
- Competitive salary and shift allowances (where applicable)
Join our Remote Assist Team and be part of a digital transformation in Fire & Security service delivery. As a Remote Assist Technician, you’ll play a key role in improving customer experience, boosting first‑time fix rates, and supporting our engineers using the latest in secure digital tools.
Ready to help shape the future of remote service? Apply today.
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies.
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that every day. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
Remote Assist Technician employer: chubb fire & security
Chubb Fire & Security is an exceptional employer, offering a fully remote position as a Remote Assist Technician that allows you to thrive in a supportive and collaborative team environment. With a strong focus on professional development, competitive salaries, and generous shift allowances, we prioritise your growth while ensuring you play a vital role in enhancing customer experience through innovative digital tools. Join us and be part of a company that values your contributions as much as our customers' safety.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Assist Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the fire and security industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your remote troubleshooting skills! Set up mock scenarios where you diagnose issues over video calls. This will help you feel more confident when it comes to real-life situations during interviews.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled tough situations with clients in the past. Highlighting your calm and professional approach will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Remote Assist Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in fire and security engineering. We want to see how your skills match the role, so don’t be shy about showcasing your technical problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about remote assistance and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Customer Service Skills:Since this role involves providing exceptional support, make sure to mention any relevant customer service experience. We love candidates who can keep calm under pressure and communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our Remote Assist Team!
How to prepare for a job interview at chubb fire & security
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of fire and security systems, especially intruder alarms, CCTV, and access control solutions. Be ready to discuss specific technologies and how you've used them in past roles.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in real-time. Think of scenarios where you provided remote assistance and the impact it had on customer satisfaction.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. Good communication can set you apart, so be sure to demonstrate your ability to keep customers calm and informed.
✨Emphasise Team Collaboration
Highlight your experience working within a team, especially in a remote setting. Discuss how you’ve collaborated with colleagues to ensure seamless service delivery and how you maintain clear communication during handovers.
