At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer security.
- Company: Join Chubb Fire & Security, a leader in safety and security.
- Benefits: Competitive salary, 23 days holiday, free parking, and ongoing training.
- Other info: Flexible shift patterns with excellent career growth opportunities.
- Why this job: Make a real difference in people's safety while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 35000 £ per year.
Security Monitoring Centres (SMC) in Nottingham are looking for a CCTV Call Centre Agent to join our security monitoring centre team on a full time , permanent shift working basis (please note this includes night shifts - see below for full details).
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations , where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY:
£30,534.50 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates *
- Free Onsite Parking
- Online GP Appointments
- Free Mortgage Advice
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
- Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
What You'll Be Doing As Alarm Receiving Call Centre Agent
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours:
38.5 hours per week - Working 4 shifts followed by 4 shifts off.
Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
What We Would Like You To Bring
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- Excellent listening skills
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills
- Able to commit to shift working which includes a blend of day & night working
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
LI-CO1
Additional Information
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
# BR-SMC
#J-18808-LjbffrCall Centre Agent in Nottingham employer: chubb fire & security
Chubb Fire & Security is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the Central Midlands, employees benefit from a competitive salary, a company vehicle, and access to health resources, making it an ideal place for those seeking meaningful and rewarding employment in the field of security systems.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chubb Fire & Security. Understand their values and what they stand for, especially their commitment to diversity and inclusion. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Call Centre Agent, you'll need to be calm and clear when handling calls. Try role-playing with a friend or family member to get comfortable with responding to different scenarios, especially those involving emergencies.
✨Tip Number 3
Show off your customer service experience! Even if it’s not directly from a call centre, think about times you've helped customers in any capacity. Be ready to share specific examples during your interview that highlight your ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t forget to follow up after submitting your application to express your enthusiasm!
We think you need these skills to ace Call Centre Agent in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight any customer service experience and skills that match what we’re looking for, like communication and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences make you a great fit for our team at Chubb Fire & Security.
Showcase Your Skills:Don’t forget to mention your IT skills and ability to work under pressure. We want to see how you can handle busy environments and still deliver exceptional service to our customers.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us!
How to prepare for a job interview at chubb fire & security
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Agent does at Chubb Fire & Security. Familiarise yourself with the responsibilities, especially around handling CCTV and alarm activations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, practice clear and calm responses. You might even want to prepare examples of how you've handled difficult customer interactions in the past. This will demonstrate your ability to remain composed under pressure.
✨Highlight Your Attention to Detail
Given the nature of the job, attention to detail is crucial. Be ready to discuss situations where your accuracy made a difference, whether in previous jobs or during training. This will reassure the interviewers that you can process information speedily and accurately.
✨Prepare for Shift Work Questions
Since the role involves rotating shifts, be prepared to discuss your availability and how you manage work-life balance. Showing that you're flexible and can handle the demands of shift work will make you a more attractive candidate.
