At a Glance
- Tasks: Lead and develop service operations in fire and security systems across the South of England.
- Company: Join Chubb Fire & Security, a global leader in protecting people and assets for over 200 years.
- Benefits: Up to £65K salary, 25 days holiday, bonus, car allowance, and health benefits.
- Other info: Be part of a diverse team of over 13,000 employees making a difference worldwide.
- Why this job: Drive service excellence and make a real impact in a dynamic, high-performance culture.
- Qualifications: Senior operational leadership experience in fire and security; strong team management skills.
The predicted salary is between 65000 - 65000 £ per year.
We're currently recruiting for a Head of Service here at Chubb F&S across the South of England. The Head of Service is responsible for leading and developing the service function across fire and security systems, ensuring safe, compliant, efficient and customer-focused delivery. The role will oversee service operations, maintenance, reactive works, small works support, engineer performance, customer satisfaction, compliance standards and commercial performance. The successful candidate will provide strategic and operational leadership, driving service excellence, continuous improvement, margin performance and a high-performance culture across the team.
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally.
SALARY: Upto £65K DoE
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Bonus
- Car/Car Allowance
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Digital GP
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
Responsibilities
- Service Leadership and Operations: Lead the day-to-day performance of the service department across fire and security disciplines. Ensure planned preventative maintenance, reactive callouts, remedial works and service commitments are delivered safely, efficiently and to agreed service levels.
- Compliance and Technical Standards: Ensure all service activities comply with relevant fire and security industry standards, legislation and company procedures. Promote a strong safety culture and ensure compliance with health, safety, environmental and quality requirements.
- Customer Excellence: Ensure service delivery consistently meets SLAs, emergency response times, and NSI standards. Monitor and act on customer satisfaction data, including Trustpilot reviews, NPS, and renewal feedback, using insights to improve service delivery.
- Commercial Performance: Own and manage service department budgets, revenue, cost control and profitability. Identify opportunities to improve service margins through productivity, contract performance, remedial conversion and operational efficiency.
Essential Experience
- Senior operational leadership experience within the fire and security industry.
- Strong understanding of fire detection, life safety, intruder alarm, CCTV, access control and integrated security systems.
- Proven experience managing field service teams and service operations.
Skills and Competencies
- Strong leadership and people management skills.
- Commercially focused and results-driven.
- Excellent communication and influencing ability.
- Strong customer service mindset.
Head Of Service employer: chubb fire & security
Chubb Fire & Security is an exceptional employer, offering a dynamic work environment across the South of England where innovation and safety are at the forefront. With over 200 years of experience, we provide our employees with extensive growth opportunities, competitive salaries, and a comprehensive benefits package that includes generous holiday allowances, health resources, and recognition programmes. Join our dedicated team of over 13,000 professionals and be part of a culture that values excellence, collaboration, and continuous improvement in delivering top-notch fire and security solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Service
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Head Of Service. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like chubb fire & security. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Head Of Service candidates.
✨Directly Apply to chubb fire & security
Don’t forget to apply for the Head Of Service role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining chubb fire & security.
We think you need these skills to ace Head Of Service
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at chubb fire & security. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at chubb fire & security.
How to prepare for a job interview at chubb fire & security
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at chubb fire & security.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at chubb fire & security.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at chubb fire & security.
