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For Companies At a Glance
- Tasks: Support customers by managing monitoring systems and delivering top-notch service.
- Company: Join Security Monitoring Centres, a leader in safety and security since 1931.
- Benefits: Enjoy 25 days holiday, health resources, and a supportive work environment.
- Why this job: Make a real difference in customer safety while developing your skills.
- Qualifications: Great communication skills and a passion for problem-solving are essential.
- Other info: Be part of a diverse team that values your unique perspective.
The predicted salary is between 20700 - 29000 £ per year.
Overview
Looking to join a company that offers a genuine people first culture? Security Monitoring Centres have an opportunity for a Customer Support Advisor based in Nottingham (NG2 3EJ) on a full time, permanent basis. The main goal of this role is to efficiently maintain an accurate Monitoring Systems database and to ensure that our customers’ requirements are met with the utmost professionalism.
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
Salary: £24,444 per annum
- 25-days holiday per year (rising to 26 days after 5yrs)
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
What You\’ll Be Doing As Customer Support Advisor
- Commissioning new systems for engineers for installers
- Administer the Monitoring System procedures and records to reflect the customer instructions and expectations
- Input customer data into our database
- Communicate any customer request that has the potential to conflict with either industry or company policy to your line manager
- Answer incoming calls and deal with any issues or requests
- Deliver excellent customer service to both internal and external customers and stakeholders
Working Hours: 38.5 hours per week | Mon to Fri 8.30am-5.00pm | Fully Office Based
What We Would Like You To Bring
- A natural communicator, with an ability to build rapport with our customers and your colleagues
- Solution focused – striving to understand and resolve potential issues
- IT literate – with a passion for different systems, softwares and technologies
- A problem solver, comfortable adapting to changing priorities
- Self-driven and motivated, with the ability to work to deadlines under pressure
If this sounds like you, send in your application now!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Additional Information
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
# BR-SMC
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Customer Support Advisor employer: Chubb Fire & Security
Contact Detail:
Chubb Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Security Monitoring Centres. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to be a natural communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate how you can handle challenges in a fast-paced environment.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in a Customer Support Advisor.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your communication skills and problem-solving abilities, as these are key for us at Security Monitoring Centres.
Showcase Your IT Skills: Since we’re looking for someone who’s IT literate, don’t forget to mention any relevant software or systems you’ve worked with. This will show us that you’re ready to dive into our Monitoring Systems database.
Be Professional and Personable: In your application, reflect the professionalism we value while also showing your ability to build rapport. We want to see how you can connect with customers and colleagues alike!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Chubb Fire & Security
✨Know the Company Inside Out
Before your interview, take some time to research Security Monitoring Centres. Understand their services, values, and what sets them apart in the security industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Support Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to build rapport and deliver excellent service.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you've had to adapt to changing priorities or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your solution-focused mindset.
✨Demonstrate Your IT Literacy
Since the role involves working with various systems and databases, be prepared to discuss your experience with technology. Mention any relevant software you've used and express your enthusiasm for learning new systems. This will show that you're not just capable but also eager to grow in a tech-driven environment.