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For Companies At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer premises are secure.
- Company: Join Chubb Fire and Security, a leader in safety and security solutions.
- Benefits: Enjoy competitive salary, 23 days holiday, and free onsite parking.
- Why this job: Make a real difference in security while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service; experience preferred but not essential.
- Other info: Flexible night shifts with ongoing training and excellent career growth opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Security Monitoring Centres (SMC) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent shift working basis. With opportunities for both SIA badge holders, and also non-badge holders.
What You\’ll Be Doing
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours
38.5 hours per week – 7pm – 7am, working 4 shifts followed by 4 shifts off.
What We Would Like You To Bring
- Excellent listening skills
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills
- Able to commit to shift working which includes a blend of day & night working
Salary & Benefits
Salary: £29,333.30 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5 years)
- Enhanced overtime rates
- Free Onsite Parking
- Online GP Appointments
- Free Mortgage Advice
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- Central Benefits Platform offering discounts
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
- Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5); Bank Holidays paid at 2.5x basic rate; Christmas Days & New Years’ Day at 3x basic rate
Equal Opportunity
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
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Call Centre Agent (Night Shift) employer: Chubb Fire & Security
Contact Detail:
Chubb Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent (Night Shift)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chubb Fire and Security. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try role-playing common call scenarios with a friend or family member. This will help you feel more confident when handling calls in a fast-paced environment.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to stay calm under pressure and your knack for delivering exceptional customer service. These are key traits for a Call Centre Agent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at the Security Monitoring Centre.
We think you need these skills to ace Call Centre Agent (Night Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Call Centre Agent position and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your writing style or examples from past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status. We can’t wait to hear from you!
How to prepare for a job interview at Chubb Fire & Security
✨Know the Role Inside Out
Before your interview, make sure you understand what a CCTV Call Centre Agent does. Familiarise yourself with the responsibilities like handling alarms and communicating with customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've handled customer interactions in the past, especially in stressful situations. This will demonstrate your ability to stay calm and professional.
✨Highlight Your Attention to Detail
In this role, accuracy is crucial. Be ready to discuss how you ensure precision in your work. You could mention any previous experiences where attention to detail made a difference, such as processing information or managing data. This will show that you can handle the demands of the job.
✨Prepare for Shift Work Questions
Since this position involves night shifts, be prepared to discuss your availability and how you manage working unconventional hours. It’s a good idea to express your enthusiasm for the shift pattern and how you plan to maintain a healthy work-life balance while working nights.