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- Tasks: Coordinate and dispatch Engineers to provide top-notch customer service.
- Company: Join Chubb Fire & Security, a global leader in safety solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and a range of perks.
- Other info: Dynamic team culture with extensive training and career development opportunities.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
The predicted salary is between 25668 - 25668 £ per year.
Looking for an opportunity within a business that offers a genuine ‘people first’ culture? Here at Chubb Fire & Security, we have an opportunity for a Field Support Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full-time, permanent basis.
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years, providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £25,668 per annum
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Free Mortgage Advice
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Childcare Vouchers
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll be Doing As A Field Support Advisor
As a Field Support Advisor within our Customer Excellence Teams, no two days will be the same, but you’ll always strive to provide the best customer service experience. You will work with a variety of stakeholders, including field-based Engineers, Account Managers, our Branch network and also our external customers. You will carry out a number of customer service-related tasks, focused around coordinating and dispatching Engineers to our customers within specific timeframes to meet service level agreements.
Duties Include:
- Planning, routing and coordinating Engineer visits – Diary management.
- Tracking each job and status through to completion
- Identifying potential delays and reacting
- Communicating and updating Engineers, internal stakeholders and customers by email and telephone platforms
- Dealing with customer responses to telephone calls and emails, and updating systems accordingly
- Updating and maintaining multiple scheduling systems, platforms and CRMs
- Meeting KPI’s (focused on timely dispatch)
WORKING HOURS: 37.5 hours per week | Monday to Friday | shifts between 8am - 6pm
What We Would Like You To Bring
Experience isn’t necessary as we offer full training and support. Whatever your background, we would like you to ask yourself ‘What can I do to make a difference to this Customer or Stakeholder’ every time you answer a call.
- You’ll be a natural communicator, with an ability to build rapport with our customers and your colleagues
- Solution focused – Strive to understand and resolve potential issues to meet dispatch timeframes
- Prioritise workloads & multitask effectively – You’ll work with a number of Engineers & customers at any one time
- Open minded and willing to learn - Learning in a fast-paced and ever-changing environment
- Solid IT literacy - We use multiple systems, both in-house portals and Microsoft systems
- Highly organised - Planning or scheduling experience would be beneficial but not essential
If this sounds like you, apply today and send us your application!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team.
Field Support Advisor in Blackburn employer: chubb fire & security
Contact Detail:
chubb fire & security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Advisor in Blackburn
✨Tip Number 1
Get to know the company culture before your interview. Chubb Fire & Security is all about a 'people first' approach, so show them you understand and value that. Research their values and think about how you can contribute to their team spirit.
✨Tip Number 2
Practice your communication skills! As a Field Support Advisor, you'll need to build rapport with customers and colleagues alike. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past where you’ve successfully resolved issues or improved processes. This will demonstrate your solution-focused mindset, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Chubb family. Good luck!
We think you need these skills to ace Field Support Advisor in Blackburn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us connect with you.
Tailor Your Application: Make sure to tailor your application to the Field Support Advisor role. Highlight any relevant experience or skills that align with the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially since you'll be doing a lot of it in this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at chubb fire & security
✨Know the Company Culture
Before your interview, take some time to research Chubb Fire & Security's 'people first' culture. Understand their commitment to employee development and how they value teamwork. This will help you align your answers with their values and show that you're genuinely interested in being part of their family.
✨Demonstrate Your Communication Skills
As a Field Support Advisor, communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial when discussing how you can build rapport with both customers and engineers.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've identified potential issues and resolved them. Chubb values solution-focused individuals, so be ready to discuss how you approach challenges and ensure timely dispatches. Highlighting your proactive mindset will set you apart from other candidates.
✨Be Organised and Ready to Multitask
Since the role involves planning and coordinating multiple tasks, demonstrate your organisational skills during the interview. You might want to share experiences where you've successfully managed competing priorities. This will reassure them that you can handle the fast-paced environment they offer.