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- Tasks: Coordinate and dispatch Engineers to provide top-notch customer service.
- Company: Join Chubb Fire & Security, a global leader in safety solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and great perks like free parking.
- Other info: Dynamic team culture with extensive training and career growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
The predicted salary is between 25668 - 25668 £ per year.
Looking for an opportunity within a business that offers a genuine ‘people first’ culture? Here at Chubb Fire & Security, we have an opportunity for a Field Support Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a fixed term basis of 12 months.
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £25,668 per annum
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Free Mortgage Advice
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Childcare Vouchers
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll be Doing As A Field Support Advisor
As a Field Support Advisor within our Customer Excellence Teams, no two days will be the same, but you’ll always strive to provide the best customer service experience. You will work with a variety of stakeholders, including field-based Engineers, Account Managers, our Branch network and also our external customers. You will carry out a number of customer service-related tasks, focused around coordinating and dispatching Engineers to our customers within specific timeframes to meet service level agreements.
Duties Include:
- Planning, routing and coordinating Engineer visits – Diary management.
- Tracking each job and status through to completion
- Identifying potential delays and reacting
- Communicating and updating Engineers, internal stakeholders and customers by email and telephone platforms
- Dealing with customer responses to telephone calls and emails, and updating systems accordingly
- Updating and maintaining multiple scheduling systems, platforms and CRMs
- Meeting KPI’s (focused on timely dispatch)
WORKING HOURS: 37.5 hours per week | Monday to Friday | shifts between 8am - 6pm
What We Would Like You To Bring
Experience isn’t necessary as we offer full training and support. Whatever your background we would like you to ask yourself ‘What can I do to make a difference to this Customer or Stakeholder’ every time you answer a call.
- You‘ll be a natural communicator, with an ability to build rapport with our customers and your colleagues
- Solution focused – Strive to understand and resolve potential issues to meet dispatch timeframes
- Prioritise workloads & multitask effectively – You’ll work with a number of Engineers & customers at any one time
- Open minded and willing to learn - Learning in a fast-paced and ever-changing environment
- Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft systems
- Highly organised - Planning or scheduling experience would be beneficial but not essential
If this sounds like you, apply today and send us your application!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team.
Field Support Advisor - 12 months FTC in Blackburn employer: chubb fire & security
Contact Detail:
chubb fire & security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Advisor - 12 months FTC in Blackburn
✨Tip Number 1
Get to know the company culture before your interview. Chubb Fire & Security is all about a 'people first' approach, so show them you value that too! Research their values and think of examples from your past where you've put people first.
✨Tip Number 2
Practice your communication skills! As a Field Support Advisor, you'll need to build rapport quickly. Try role-playing with a friend or family member to get comfortable with handling customer queries and coordinating with engineers.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of times when you've had to react quickly to a situation or resolve an issue. Chubb values solution-focused individuals, so highlight those experiences during your chat!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Chubb family. Good luck!
We think you need these skills to ace Field Support Advisor - 12 months FTC in Blackburn
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our 'people first' culture.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Support Advisor role. Mention specific examples that demonstrate your ability to communicate effectively and manage multiple tasks.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make it easy for us to see why you’d be a great fit for our Customer Excellence Team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Chubb Fire & Security.
How to prepare for a job interview at chubb fire & security
✨Know the Company Culture
Before your interview, take some time to research Chubb Fire & Security's 'people first' culture. Understand their commitment to employee development and how they value diversity and inclusion. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Communication Skills
As a Field Support Advisor, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Practice articulating your thoughts clearly and confidently, as this will be crucial in showcasing your ability to build rapport and resolve issues.
✨Showcase Your Problem-Solving Abilities
Think of scenarios where you've had to identify and solve problems quickly. Be ready to discuss how you prioritised tasks and managed multiple responsibilities. Highlighting your solution-focused mindset will resonate well with the interviewers, especially since the role involves coordinating Engineer visits and meeting service level agreements.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.