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For Companies At a Glance
- Tasks: Analyse customer feedback and trends to enhance satisfaction and loyalty.
- Company: Join Chubb Fire & Security, a global leader in safety solutions.
- Benefits: Enjoy 25 days holiday, health perks, and a supportive work culture.
- Why this job: Make a real impact by improving customer experiences and driving innovation.
- Qualifications: Strong analytical skills and a passion for understanding customer behaviour.
- Other info: Dynamic team environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Looking for an opportunity within a business that offers a genuine ‘people first’ culture? Here at Chubb Fire & Security we have an opportunity for a Customer Satisfaction Data Analyst to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds.
As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
Working Hours
37.5 hours per week – Monday to Friday – 9:00 am – 5:00 pm
Salary
£42,000 – £50,000 (depending on experience)
Benefits
- 25 days holiday, plus bank holidays
- Free onsite parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1,000)
- Company pension scheme
- Life Assurance (4 × Basic Salary)
- Employee scholarship scheme
- A central benefits platform offering a wide variety of discounts
- Childcare vouchers
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll Be Doing as Customer Satisfaction Data Analyst
- Collect customer feedback – gather data from surveys, reviews, support tickets, social media, and customer interviews.
- Analyse trends and patterns – look for recurring issues, satisfaction drivers and opportunities for improvement using tools like Excel, Power BI or customer experience platforms.
- Measure customer satisfaction metrics – including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and churn and retention rates.
- Create reports and dashboards – turn raw data into clear visual summaries for managers and executives.
- Recommend improvements – highlight what’s working, what’s not, and what changes could boost customer loyalty or reduce complaints.
- Collaborate with teams – work with product, marketing, operations and customer service teams to help them understand customer needs.
Essential Skills & Experience
- Strong analytical and problem solving skills
- Ability to interpret data and communicate insights clearly
- Familiarity with survey tools and analytics software
- Empathy and understanding of customer behaviour
- Attention to detail and pattern recognition
What Good Looks Like
- Reduce customer churn
- Improve products and services
- Increase loyalty and revenue
- Make decisions based on evidence, not guesswork
If this sounds like you, apply today and send us your application! Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Customer Satisfaction Data Analyst in Blackburn employer: Chubb Fire & Security
Contact Detail:
Chubb Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Data Analyst in Blackburn
✨Tip Number 1
Network like a pro! Reach out to current employees at Chubb Fire & Security on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into customer satisfaction metrics. Brush up on NPS, CSAT, and CES so you can impress them with your knowledge and show you're ready to hit the ground running.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive decisions in past roles. This will demonstrate your ability to turn insights into action, which is key for the Customer Satisfaction Data Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Chubb family.
We think you need these skills to ace Customer Satisfaction Data Analyst in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Satisfaction Data Analyst role. Highlight your analytical skills and experience with data interpretation, as these are key to what we’re looking for at Chubb.
Showcase Your Experience: When detailing your previous roles, focus on specific examples where you’ve collected and analysed customer feedback. We want to see how you’ve used data to drive improvements in customer satisfaction.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your relevant skills and experiences quickly. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily track your application status. Plus, it’s super simple!
How to prepare for a job interview at Chubb Fire & Security
✨Know Your Data Tools
Familiarise yourself with the tools mentioned in the job description, like Excel and Power BI. Be ready to discuss how you've used these tools in past roles to analyse customer data and derive insights.
✨Understand Customer Metrics
Brush up on key customer satisfaction metrics such as NPS, CSAT, and CES. Prepare to explain how you would measure and interpret these metrics to improve customer loyalty and reduce churn.
✨Showcase Your Analytical Skills
Be prepared to share specific examples of how you've identified trends or patterns in customer feedback. Highlight your problem-solving skills and how they led to actionable recommendations in previous roles.
✨Emphasise Collaboration
Since the role involves working with various teams, think of examples where you've successfully collaborated with others. Discuss how you communicated insights to different departments and how that impacted customer experience.