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- Tasks: Design and deliver engaging training to enhance customer experience and team performance.
- Company: Join Chubb Fire & Security, a leader in innovative security solutions for over 200 years.
- Benefits: Salary up to ÂŁ35,000, 25 days holiday, health resources, and employee recognition awards.
- Why this job: Shape the future of customer service while developing your skills in a supportive environment.
- Qualifications: Experience in training design and customer-facing roles; strong communication and analytical skills.
- Other info: Be part of a diverse team with excellent career growth opportunities and modern learning tools.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Full time, permanent role based in Blackburn (BB1 2PR). Working hours: 37.5 hours per week, Monday to Friday, 9:00am–5:00pm.
About the Company
Chubb Fire & Security has protected people and assets worldwide for over 200 years, delivering innovative security solutions. We offer a people‑first culture, career development and a diverse team of 13,000 employees globally.
Pay and Benefits
- Salary up to ÂŁ35,000 (depending on experience)
- 25 days holiday plus bank holidays
- Free on‑site parking
- Cycle to Work scheme
- Employee Referral Scheme (ÂŁ1,000)
- Company Pension scheme
- Life Assurance (4 Ă— basic salary)
- Employee Scholarship scheme
- Central Benefits platform with discounts
- Child care vouchers
- Health & wellbeing resources
- Bravo Awards – recognition for outstanding contributions
What You’ll Be Doing
- Shape the skills, confidence and performance of Business Support and Call Centre teams.
- Deliver high‑quality learning that drives brilliant customer experiences and operational excellence.
- Develop and deliver high‑quality customer‑experience training programs for frontline, operational and support teams.
- Create engaging learning content using modern instructional design approaches, integrating digital tools, micro‑learning, simulations and blended learning.
- Facilitate onboarding programmes so new starters quickly gain the knowledge and behaviours required to represent the Chubb brand effectively.
- Conduct skills assessments, coaching sessions and performance observations to identify capability gaps and improvement opportunities.
- Build tailored development plans that uplift individual and team performance.
- Partner with leaders to reinforce learning and embed consistent service standards.
- Champion the evolution of training through automation, digital platforms and data‑driven insights.
- Lead initiatives that modernise learning delivery, including e‑learning libraries, virtual classrooms, interactive content and learning analytics.
- Support wider transformation programmes by ensuring training aligns with new processes, systems and customer‑experience strategies.
- Evaluate training effectiveness using analytics, feedback and performance metrics; implement improvements to maximise impact.
- Maintain a deep understanding of industry trends, customer expectations and best practice in customer‑experience training.
- Collaborate with cross‑functional teams to ensure training continuously reflects operational needs and market changes.
What We Would Like You To Bring
- Design, update and deliver engaging induction, refresher and up‑skilling training for Business Support and Call Centre colleagues, using a mix of virtual and face‑to‑face delivery.
- Bring processes, systems and products to life through role‑plays, case studies and system walk‑throughs.
- Use quality assurance results, performance data and manager feedback to identify training needs and shape targeted development sessions and coaching.
- Complete call listening and contact reviews to assess service, compliance and process adherence, turning insights into actionable coaching and training content.
- Create and maintain clear training materials, guides and support documents to help colleagues perform confidently and consistently.
- Evaluate the impact of training through feedback, assessments and KPI trends, continuously improving content and delivery.
What You Will Bring
- Extensive experience in training design, facilitation and capability development in customer‑facing environments (preferably in security, fire protection or technical service).
- Proven track record in modernising training through digital platforms, e‑learning tools and blended learning strategies.
- Strong understanding of customer‑experience principles, service culture and process optimisation.
- Ability to translate strategic goals into practical training frameworks that drive measurable improvement.
- Confident communicator capable of influencing, motivating and engaging diverse audiences.
- Analytical mindset with the ability to interpret training data and apply insights to improve content and delivery.
Desirable
- Experience in transformation or organisational change programmes.
- Background in using LMS/LXP platforms and digital content creation tools.
- Professional training or coaching qualifications (e.g., CIPD L&D, TAP, ILM).
What Success Looks Like
- Improved customer satisfaction, consistency and service delivery across all touchpoints.
- Highly engaged teams who feel supported and skilled through modern, accessible learning.
- A forward‑thinking training ecosystem that keeps pace with digital innovation and industry change.
- Training that directly contributes to Chubb’s mission of protecting customers with excellence, reliability and service quality.
Customer Experience Trainer in Blackburn employer: Chubb Fire & Security
Contact Detail:
Chubb Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Trainer in Blackburn
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Chubb Fire & Security on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience training. We should also think of examples from our past roles that showcase our skills in training design and delivery.
✨Tip Number 3
Show off our passion for customer experience! During interviews, let’s share our thoughts on industry trends and how we can modernise training at Chubb. This will demonstrate our commitment to continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we fit the role perfectly.
We think you need these skills to ace Customer Experience Trainer in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Trainer role. Highlight your relevant experience in training design and customer service, and show us how you can bring those skills to Chubb Fire & Security.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the job description. Use specific examples from your past experiences that illustrate your ability to deliver high-quality training and improve customer experiences.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for training and customer service, and how you can contribute to a people-first culture at Chubb.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Chubb Fire & Security
✨Know Your Stuff
Before the interview, dive deep into Chubb Fire & Security's mission and values. Understand their approach to customer experience and think about how your training design skills can align with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully designed and delivered training programmes. Highlight any innovative methods you used, especially those involving digital tools or blended learning strategies, as this is key for the Customer Experience Trainer position.
✨Engage with Questions
Have a few thoughtful questions ready to ask during the interview. Inquire about their current training initiatives or how they measure the effectiveness of their training programmes. This not only shows your interest but also gives you insight into their operations.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you've used data to improve training outcomes in the past. Share examples of how you've evaluated training effectiveness and made adjustments based on feedback and performance metrics, as this aligns perfectly with the continuous improvement aspect of the role.