At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic contact centre environment.
- Company: Join Chubb Fire & Security, a global leader in safety and security solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and a range of employee perks.
- Other info: Be part of a diverse team that values individuality and fosters innovation.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
The predicted salary is between 37755 - 46145 £ per year.
Are you looking to join a business that offers a genuine ‘people first’ culture? Here at Chubb Fire & Security we have an opportunity for a Customer Experience Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full time, permanent basis.
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £24,784.77 per annum, with an ongoing opportunity to progress through ongoing performance reviews.
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll be Doing as Customer Experience Advisor
As a Customer Experience Advisor within our Customer Excellence Teams no two days will be the same, but you’ll always strive to provide the best customer service experience to all internal and external customers calling into the Contact Centre. You’re not a robot, so naturally you have the freedom to support our customers in the way you would like to be helped… With professional warmth and patience.
- Respond to all inbound calls and emails in a professional and effective manner, working to agreed response times (KPI’s)
- You could be working on high value National Account’s across the UK
- Deal with customer responses to letters, telephone calls and emails, and update systems accordingly
- Categories daily recommendations for issue with appropriate mail merge letters and emails
- Accurately record information, ensuring it’s processed correctly
- Take ownership of the customer in all aspects including recording any customer requests
- Be proactive in identifying incidents that may have an adverse effect on the Centre’s service delivery, and to comply with the escalation procedures
WORKING HOURS: 37.5 hours per week | Monday - Friday 9am - 5pm | Office based.
What We Would Like You To Bring
Simply put, experience isn’t necessary as we offer full training. Whatever your background we would like you to ask yourself ‘What can I do to make a difference to this Customer’, every time you answer a call.
- You‘ll be a natural communicator, with an ability to build rapport with both our customers and your colleagues.
- It’s essential you can write effective emails to our clients/customers
- Solution focused – Strive to understand and resolve potential issues on each call
- Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft platforms
- Consistently remains calm under pressure – Some calls / emails may be of an urgent nature
- Open minded and willing to learn - Learning in a fast-paced and ever-changing environment, isn’t for the faint hearted but we will endeavour to set you up for success
If this sounds like you, apply today and send us your application!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Customer Experience Advisor in Blackburn employer: Chubb Fire & Security
At Chubb Fire & Security, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work culture in Blackburn. With a commitment to employee growth through extensive training and development opportunities, we ensure that every team member feels valued and empowered to make a difference. Our comprehensive benefits package, including a competitive salary, generous holiday allowance, and health resources, reflects our dedication to the well-being of our employees as we work together to protect our world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chubb Fire & Security. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chubb Fire & Security before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chubb Fire & Security:Your cover letter is your chance to shine! Tell us why you want to work at Chubb Fire & Security specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chubb Fire & Security!
How to prepare for a job interview at Chubb Fire & Security
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
