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For Companies At a Glance
- Tasks: Support key corporate accounts and ensure customer satisfaction through effective communication.
- Company: Join Chubb Fire & Security, a leader in innovative security solutions for over 200 years.
- Benefits: Enjoy 25 days holiday, free parking, health resources, and a competitive salary up to £27,000.
- Why this job: Be part of a people-first culture and make a real impact in customer service.
- Qualifications: Strong admin skills, excellent communication, and a passion for customer service required.
- Other info: Dynamic work environment with extensive training and career development opportunities.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Client Account Coordinator to join our Customer Excellence team based in Blackburn (BB1 2PR) on a full‑time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems, our customers range from local independent businesses to many of the FTSE 100 companies. Our global team of over 13,000 employees is dedicated to a ‘people first’ culture, continuous development, and leadership excellence.
Salary
Up to £27,000 per annum
Benefits
- 25 days holiday, plus bank holidays
- Free On‑Site Parking
- Cycle to Work Scheme
- Online GP Appointments
- Employee Referral Scheme (£1,000)
- Company Pension Scheme
- Life Assurance (4× Basic Salary)
- Free Mortgage Advice
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence
What You’ll Be Doing As An Account Coordinator
The main goal of this role is to work closely with a dedicated Account Manager to assist with the day‑to‑day management of a number of designated key corporate customer accounts, ensuring all customer needs are dealt with in a professional, efficient, and cost‑effective manner while always achieving total customer satisfaction.
- Take responsibility for the day‑to‑day management of key customers, including intelligent decision making
- Work closely with several Account Directors to manage day‑to‑day client expectations
- Pro‑active management of outstanding jobs – order, service and callouts
- Build professional business relationships with designated customers, including courteous communication
- Prepare and submit visit reports and quotations
- Resolve customer disputes, liaising with other areas of the business as necessary
- Prepare and submit weekly/monthly/annual KPI information
- Organise and prioritise own workload
Working Hours
37.5 hours per week | Mon to Fri 9:00 am‑5:00 pm | Office Based
What We Would Like You To Bring
You will be an exceptional administrator with a passion for delivering outstanding customer service. Ideally you have a background in coordinating or supporting volume or national customer accounts, or have worked within an account management environment.
- A natural communicator, with an ability to build rapport with our customers and colleagues
- Solution focused – striving to understand and resolve potential issues whilst working to SLA’s/Deadlines
- Solid IT literacy – including strong, demonstrable Excel skills; you will be responsible for producing reports
- Prioritising workloads & multitasking effectively – you’ll be working with a number of customers at any one time
Equal Opportunity Employer
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Additional Information
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent businesses, to many of the FTSE 100 companies, we believe we offer a unique working culture. You are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new advisors and ongoing career development opportunities throughout your journey with us.
Account Coordinator in Blackburn employer: Chubb Fire & Security
Contact Detail:
Chubb Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the role of an Account Coordinator. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Account Coordinator in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Coordinator role. Highlight any relevant customer service or account management experience, and don’t forget to showcase your IT skills, especially with Excel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for our Customer Excellence team. Keep it professional but let your personality show through!
Showcase Your Communication Skills: As an Account Coordinator, communication is key. In your application, give examples of how you've built relationships with customers or resolved disputes. This will demonstrate your ability to connect with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Chubb Fire & Security
✨Know Your Stuff
Before the interview, make sure you understand Chubb Fire & Security's products and services. Familiarise yourself with their customer base and the role of an Account Coordinator. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Account Coordinator, communication is key. Prepare examples of how you've built rapport with clients or resolved disputes in the past. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach challenges. Think of specific instances where you’ve successfully managed multiple tasks or resolved issues under pressure. Highlighting your solution-focused mindset will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.