At a Glance
- Tasks: Provide professional customer service and coordinate maintenance activities.
- Company: Join Chubb Fire and Security, a global leader in safety solutions.
- Benefits: Up to £28,000 salary, 25 days holiday, pension scheme, and health resources.
- Other info: Opportunities for career growth and hybrid working after initial training.
- Why this job: Be part of a people-first company making the world safer.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 28000 - 28000 £ per year.
Join the team that protects our world. Here at Chubb Fire and Security (part of the APi group), we are looking for an Administrator to join our small team based in Belfast (BT3 9BW) on a permanent, full-time basis.
About Us, Our Culture & What We Can Offer You
Here at Chubb, we view leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people. People are at the heart of everything we do, and your well-being is important to us. That’s why we protect people first and are committed to keeping you safe, secure, and happy in your career. As our presence across the globe increases, we are striving to become the #1 people-first company in the world. We have an exciting future ahead filled with lots of opportunities for you to grow and develop.
SALARY: Up to £28,000 per annum (depending on experience)
- 25 days holiday, plus bank holidays
- Company Pension (5% matched)
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Life Assurance (4 x Basic Salary)
- A Central Benefits Platform offering a wide variety of discounts
- Free Mortgage Advice
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
What you'll be doing as Administrator
You will provide a professional and responsive service to our customers, acting as a key point of contact for service visits, maintenance activities and account enquiries. You will take ownership of customer requests from initial contact through to completion, ensuring customers are kept informed and that appointments, documentation and operational requirements are coordinated effectively.
Responsibilities will include:
- Log and dispatch maintenance work orders for customer accounts
- Create small works jobs in JDE, ensuring relevant costs and purchase orders are included
- Proactively identify scheduling conflicts, missing information or potential service issues and take appropriate action to minimise disruption to the customer through engineer schedule planning
- Act as a professional and helpful point of contact for customers regarding service visits, maintenance, appointments and general account queries
- Handle customer concerns, cancellations, disputes, credits and reinvoicing requests in accordance with company procedures
- Maintain customer accounts with keyholder updates and manage customer data-change forms
- Account administration – arranging purchase orders for service calls and contract renewals and process contract price changes
Working Hours: 37.5 Hours Per Week | Mon-Fri | 9am – 5pm
You will be expected in the office full-time to begin with. Over time you can transition to hybrid working with 2 days from home.
What we would like you to bring to the role:
The ideal candidate will have experience of dealing with customers, strong attention to details and a willingness to learn. You will:
- Have a strong telephone manner and confidence handling a variety of customer queries
- Have previous experience in customer service, service coordination, scheduling or administration role desirable
- Possess excellent organisational skills, with the ability to manage multiple tasks and changing priorities
- Have a high level of accuracy and attention to detail, particularly when entering work orders and customer data
- Be able to work calmly and effectively in a busy, reactive environment
- Have good written communication skills and confidence communicating with customers and internal stakeholders
- Be a competent user of Microsoft Office, particularly Outlook, Teams and Excel
- Be able to work independently while also contributing positively to a team
Join us and become part of a team committed to building great leaders. It all starts with you!
Administrator in Belfast employer: chubb fire & security
Chubb Fire & Security is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the Central Midlands, employees benefit from a competitive salary, a company vehicle, and access to health resources, making it an ideal place for those seeking meaningful and rewarding employment in the field of security systems.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at chubb fire & security. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like chubb fire & security before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to chubb fire & security:Your cover letter is your chance to shine! Tell us why you want to work at chubb fire & security specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at chubb fire & security!
How to prepare for a job interview at chubb fire & security
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
