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- Tasks: Assist Account Managers in managing key corporate customer accounts and ensuring satisfaction.
- Company: Join Chubb Fire & Security, a global leader in innovative security solutions for over 200 years.
- Benefits: Enjoy 25 days holiday, free parking, cycle scheme, online GP access, and a company pension.
- Why this job: Be part of a people-first culture that values your growth and offers diverse career opportunities.
- Qualifications: Exceptional administration skills with a passion for customer service; experience in account management is a plus.
- Other info: Work in a dynamic team of over 13,000 globally, with a focus on diversity and inclusion.
The predicted salary is between 19200 - 33600 £ per year.
Are you hoping to join a business that offers a genuine 'people first' culture? Here at Chubb Fire & Security we have an opportunity for a Client Account Coordinator to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: Up to £24,000 per annum
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Online GP Appointments
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Free Mortgage Advice
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You'll Be Doing As An Account Coordinator
The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.
- Take responsibility for the day-to-day management of the key customers including intelligent decision making
- Work closely with several Account Directors to manage day to day client expectations
- Pro-active management of outstanding jobs – order, service and callouts
- Build professional business relationships with designated customers including courtesy communication
- Management of visit reports and quotations
- Resolution of customer disputes including liaison with other areas of the business as necessary
- Preparation and submission of weekly/monthly/annually KPI information
- Organisation and prioritisation of own workload
Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based
What We Would Like You To Bring:
You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally, you will have a background in coordinating/supporting volume or national customer accounts, or have worked within an account management environment.
- You’ll be a natural communicator, with an ability to build rapport with our customers and your colleagues
- Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
- Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports
- Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time
If this sounds like you, send us your application today!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Account Coordinator employer: Chubb Fire & Security UK
Contact Detail:
Chubb Fire & Security UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator
✨Tip Number 1
Familiarise yourself with Chubb Fire & Security's products and services. Understanding their offerings, especially in security systems and customer service, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since the role focuses on managing key corporate accounts, showcasing your ability to build relationships and resolve issues will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects simultaneously. This will illustrate your multitasking abilities, which are crucial for the Account Coordinator position.
✨Tip Number 4
Network with current or former employees of Chubb Fire & Security if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Account Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Account Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage accounts effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention specific examples of how you've successfully managed customer accounts or resolved disputes in the past, showcasing your problem-solving skills.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Account Coordinator role.
How to prepare for a job interview at Chubb Fire & Security UK
✨Showcase Your Customer Service Skills
As an Account Coordinator, your ability to deliver outstanding customer service is crucial. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Your IT Proficiency
Since strong IT literacy, especially in Excel, is essential for this role, be ready to discuss your experience with data management and reporting. You might even want to brush up on Excel functions or prepare to discuss how you've used technology to improve efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle multiple clients and prioritise workloads. Think of scenarios where you had to manage competing demands and how you resolved them effectively, showcasing your organisational skills.
✨Research Chubb Fire & Security
Familiarise yourself with Chubb's history, values, and the services they provide. Understanding their commitment to a 'people first' culture will help you align your answers with their ethos and demonstrate your genuine interest in the company.
