At a Glance
- Tasks: Coordinate and dispatch Engineers to provide top-notch customer service.
- Company: Join Chubb Fire & Security, a global leader in safety solutions.
- Benefits: Enjoy 25 days holiday, free parking, and a supportive work culture.
- Other info: Extensive training provided with ongoing career development opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
The predicted salary is between 25668 - 25668 € per year.
At Chubb we are driven by a powerful purpose - to protect your world. Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years, providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £25,668 per annum
What You’ll be Doing As A Field Support Advisor
As a Field Support Advisor within our Customer Excellence Teams, no two days will be the same, but you’ll always strive to provide the best customer service experience. You will work with a variety of stakeholders, including field-based Engineers, Account Managers, our Branch network and also our external customers. Where you will carry out a number of customer service-related tasks, focused around coordinating and dispatching Engineers to our customers within specific timeframes to meet service level agreements.
Duties Include:
- Planning, routing and coordinating Engineer visits – Diary management.
- Tracking each job and status through to completion.
- Identifying potential delays and reacting.
- Communicating and updating Engineers, internal stakeholders and customers by email and telephone platforms.
- Dealing with customer responses to telephone calls and emails, and updating systems accordingly.
- Updating and maintaining multiple scheduling systems, platforms and CRMs.
- Meeting KPI’s (focused on timely dispatch).
WORKING HOURS: 37.5 hours per week | Monday to Friday | shifts between 8am - 6pm
What We Would Like You To Bring
Simply put, experience isn’t necessary as we offer full training and support. Whatever your background we would like you to ask yourself ‘What can I do to make a difference to this Customer or Stakeholder’, every time you answer a call.
- You‘ll be a natural communicator, with an ability to build rapport with our customers and your colleagues.
- Solution focused – Strive to understand and resolve potential issues to meet dispatch timeframes.
- Prioritise workloads & multitask effectively – You’ll work with a number of Engineers & customers at any one time.
- Open minded and willing to learn - Learning in a fast-paced and ever-changing environment, isn’t for the faint hearted but we will endeavour to set you up for success, and it starts with an initial three-week classroom induction.
- Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft systems.
- Highly organised - Planning or scheduling experience would be beneficial but not essential.
If this sounds like you, apply today and send us your application!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Additional Information
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies.
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that every day. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
Here at Chubb Fire & Security we have an opportunity for a Field Support Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a fixed term basis of 12 months.
- 25 days holiday, plus bank holidays.
- Free Onsite Parking.
- Cycle to Work Scheme.
- Employee Referral Scheme (£1000).
- Free Mortgage Advice.
- Company Pension Scheme.
- Life Assurance (4 x Basic Salary).
- Employee Scholarship Scheme.
- A Central Benefits Platform offering a wide variety of discounts.
- Childcare Vouchers.
- Health & Wellbeing Resources.
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence.
Field Support Advisor - 12 months FTC employer: Chubb Fire & Security Ltd.
At Chubb Fire & Security, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member. With extensive training and career development opportunities, our Field Support Advisors in Blackburn can thrive in a dynamic environment while enjoying benefits such as 25 days of holiday, free onsite parking, and a comprehensive employee scholarship scheme. Join us to be part of a global family dedicated to innovation and excellence in protecting people and assets.
Contact Detail:
Chubb Fire & Security Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Advisor - 12 months FTC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chubb Fire & Security. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Field Support Advisor, you'll need to be a natural communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and improve your ability to handle different situations.
✨Tip Number 3
Show off your organisational skills! Since you'll be juggling multiple tasks, think of examples from your past where you've successfully managed your time and prioritised workloads. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Field Support Advisor - 12 months FTC
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Field Support Advisor role. Highlight your communication skills and any experience with customer service, even if it’s from a different field. We love seeing how your unique background can fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements or skills, and avoid jargon unless it’s relevant. We appreciate straightforwardness and clarity in your writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Chubb Fire & Security Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Chubb Fire & Security. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Field Support Advisor, communication is key. Prepare examples of how you've successfully communicated with customers or colleagues in the past. Be ready to demonstrate your ability to build rapport and resolve issues during the interview.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to identify potential delays or issues and how you resolved them. Highlight your solution-focused mindset and your ability to think on your feet, as this is crucial for meeting dispatch timeframes.
✨Be Organised and Ready to Multitask
Prepare to discuss how you manage multiple tasks and prioritise workloads. You might be asked situational questions about handling various responsibilities at once, so have some examples ready that showcase your organisational skills.
