At a Glance
- Tasks: Lead the Fire and Security service function, ensuring top-notch operational delivery and customer satisfaction.
- Company: Join Chubb, a global leader in fire and security with over 200 years of experience.
- Benefits: Earn up to £65K, enjoy 25 days holiday, bonuses, and a range of health benefits.
- Other info: Be part of a diverse team of over 13,000 employees globally, fostering innovation and growth.
- Why this job: Make a real impact by leading a dynamic team and driving service excellence.
- Qualifications: Experience in senior leadership roles, preferably in service-based or technical industries.
The predicted salary is between 65000 - 65000 £ per year.
We're currently recruiting for a Head of Regional Service here at Chubb F&S across the South of England. As Head of Regional Service, you will lead the Fire and Security service function across your region, ensuring outstanding operational delivery, financial performance, and customer outcomes. This opportunity would suit someone either from our industry or an M&E background.
Reporting directly to the Regional Director, you will be accountable for regional service revenues, contract profitability, customer retention, and the collation of financial forecasts and budget tracking. You will lead a team of Regional Service Leaders and Operations Managers, who in turn manage our field service engineers to deliver safe, compliant, high-quality service.
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally.
SALARY: Up to £65K DoE
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Bonus
- Car/Car Allowance
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Digital GP
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
Responsibilities
- Leadership and Team Management: Lead, develop, and manage Service Operation managers, supervisors, engineers, and subcontractors. Set clear performance objectives and ensure teams operate efficiently and safely. Support recruitment, training, and development of all service personnel. Foster a culture of accountability, quality, and continuous improvement.
- Commercial & Financial Leadership: Manage the regional service P&L, ensuring delivery of revenue, margin, and EBITDA targets. Collate and review monthly financial forecasts and "latest estimate" oversight to ensure accuracy and alignment with regional and national expectations. Monitor status and expedite Service WIP conversion to portfolio and ensure contract profitability analysis informs decision-making. Liaise and drive billing delays and disputes with stakeholders and customers. Support business growth by identifying opportunities to renew, retain, and expand customer contracts; assist in tender response and pricing to protect margins.
- Customer Excellence: Ensure service delivery consistently meets SLAs, emergency response times, and NSI standards. Monitor and act on customer satisfaction data, including Trustpilot reviews, NPS, and renewal feedback, using insights to improve service delivery.
- Operational Leadership: Drive productivity, utilisation, and recovery across the regional service workforce, monitoring absorption and headcount movement. Lead and support Operations Managers to ensure effective planning and on-time delivery of PPMs.
Qualifications & Experience
- Senior Leadership: Proven experience in a senior leadership role within a service-based business, Fire & Security or a comparable technical service industry preferred but not essential.
- Financial Expertise: Track record of P&L management, monthly forecasting, and delivering financial growth at a regional scale.
- Team Management: Experience leading multi-level operational teams (managers and engineers).
- Operational Success: History of managing business optics to achieve results and driving continuous improvement.
- Relationship Management: History of working with sales to achieve overall business goals.
Critical Skills
- Strategic Alignment: Ability to translate regional goals into service delivery success.
- Commercial Drive: Skilled in financial management, contract profitability, and solid grasp of legal/contractual terms.
- Change Leadership: Confident in leading transformation and embedding new systems and ways of working.
- Communication: Influential communicator capable of building alignment with stakeholders at all levels.
- Decisive Action: Confident in making balanced, data-driven decisions at pace.
- Technical Literacy: Competent with Microsoft 365 and analytical tools.
Head of Service in England employer: Chubb Fire & Security Ltd.
Chubb Fire & Security is an exceptional employer, offering a dynamic work environment in Staines on Thames where innovation meets tradition. With a strong focus on employee development, competitive benefits including a generous salary, bonus structure, and health resources, we foster a culture of accountability and excellence. Join our team of over 13,000 global professionals and be part of a company that values your contributions and supports your career growth.
Contact Details:
Chubb Fire & Security Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service in England
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Service at Chubb Fire & Security Ltd.!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Chubb Fire & Security Ltd. or be willing to refer you for that Head of Service position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Chubb Fire & Security Ltd. who’s on the lookout for their next Head of Service star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Service role at Chubb Fire & Security Ltd.!
We think you need these skills to ace Head of Service in England
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Chubb Fire & Security Ltd.. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Chubb Fire & Security Ltd.
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Chubb Fire & Security Ltd.. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
