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- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Security Monitoring Centres, a leader in security since 1931.
- Benefits: Enjoy free parking, online GP appointments, and a cycle to work scheme.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Strong communication skills; customer service experience preferred but not essential.
- Other info: Flexible shifts with a mix of day and night work.
The predicted salary is between 24000 - 32000 £ per year.
# At Chubb we are driven by a powerful purpose – to protect your worldSince 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.As part of the global API Group, we join a family of organisations , where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.**SALARY:**£29,333.30 per annum including shift allowance*\\*****Overtime Rates:*** Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) **|**Bank Holidays paid at 2.5x basic rate **|**Christmas Days & New Years’ Day at 3x basic rate**What You\’ll Be Doing As Alarm Receiving Call Centre Agent**With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.* Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services* Process CCTV and alarm activations speedily and accurately* Inform the relevant Emergency Services and Customers of relevant information in relation to their system**Working Hours:** 38.5 hours per week – **Working 4 shifts followed by 4 shifts off.*****Shift Pattern:*** Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.**What We Would Like You To Bring:**You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:* Excellent listening skills* CCTV (SIA) badge advantageous, but not essential **–**We have opportunities for both badge holders & non-badge holders* Work well and remain calm in a busy, fast paced environment* Excellent attention to detail, with high levels of accuracy* Be able to work well on your own initiative as well as part of a team* Strong IT skills* Able to commit to shift working which includes a blend of **day & night working******If this sounds like you, send in your application now!*Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.*LI-CO1**Additional Information**Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.#BR-SMCSecurity Monitoring Centres (SMC) in Nottingham have opportunities for **CCTV Call Centre Agents** to join our security monitoring centre team on a **full time**, permanent **shift working basis (please note this includes night shifts – see below for full details)**. With opportunities for both SIA badge holders, and also non-badge holders.* 23 day holiday per year (rising to 24 days after 5yrs)* Enhanced overtime rates \\** Free Onsite Parking* Online GP Appointments* Free Mortgage Advice* Cycle to Work Scheme* Company Pension Scheme* Employee Referral Scheme (£1,000)* Life Assurance (4 x Salary)* A Central Benefits Platform offering a wide variety discounts* Childcare Vouchers* Employee Scholarship Programme* Bravo scheme: Incentivising high achieving employees* Health & Wellbeing Resources* Ongoing training & development #J-18808-Ljbffr
Call Centre Agent employer: Chubb Fire & Security Ltd.
Contact Detail:
Chubb Fire & Security Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with the basics of CCTV and alarm systems. Understanding how these systems work will not only boost your confidence during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling stressful situations. Since the job involves responding to alarms and communicating with customers, being able to convey calmness and clarity is crucial.
✨Tip Number 3
Research the company culture at Security Monitoring Centres (SMC). Understanding their values and commitment to customer service can help you align your responses during the interview, demonstrating that you’re a good fit for their team.
✨Tip Number 4
Be prepared to discuss your availability for shift work. Since the role requires flexibility with day and night shifts, showing that you are adaptable and willing to commit to the schedule will make you a more attractive candidate.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or call centre roles. Emphasise skills like communication, attention to detail, and the ability to work under pressure.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention any relevant experience with CCTV or alarm systems, even if it's not extensive, and explain why you want to work for Security Monitoring Centres.
Highlight Shift Flexibility: Since the role involves shift work, clearly state your availability and willingness to work both day and night shifts. This shows that you are adaptable and ready for the demands of the job.
Showcase Teamwork and Initiative: Provide examples in your application of how you've successfully worked as part of a team and also taken initiative in previous roles. This aligns with the company's values and the nature of the job.
How to prepare for a job interview at Chubb Fire & Security Ltd.
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully handled customer queries or resolved issues.
✨Familiarise Yourself with Security Protocols
Understanding the basics of CCTV and alarm systems can set you apart. Research common security protocols and be prepared to discuss how you would respond to various scenarios. This shows your commitment to the role and your proactive approach.
✨Emphasise Your Customer Service Experience
Highlight any previous experience in customer service, especially in a call centre environment. Share specific instances where you went above and beyond for a customer, as this aligns with the company's focus on exceptional service.
✨Prepare for Shift Work Questions
Since the role involves shift work, be ready to discuss your availability and how you manage work-life balance. Show that you are adaptable and can handle the demands of both day and night shifts without compromising performance.