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- Tasks: Lead the implementation and optimisation of the OMNI platform to enhance customer experience.
- Company: Join Chubb Fire & Security, a global leader in safety and security solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a range of health and wellbeing resources.
- Why this job: Make a real impact by driving operational excellence and innovation in a dynamic environment.
- Qualifications: 3-5 years of hands-on OMNI experience and strong analytical skills required.
- Other info: Be part of a diverse team committed to growth and continuous improvement.
The predicted salary is between 36000 - 54000 ÂŁ per year.
At Chubb Fire & Security, we have an opportunity for an OMNI Operations Manager to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full-time, permanent basis. Chubb Fire & Security has been protecting people and assets worldwide for more than 200 years, providing essential and innovative security systems, equipment, and services.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage.
SALARY: Up to ÂŁ45,000 per annum (depending on experience)Benefits:
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (ÂŁ1000)
- Company Pension Scheme (5% matched)
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees
What You’ll be Doing as an OMNI Operations Manager:
The OMNI Operations Manager will drive the effective implementation, optimisation, and continuous enhancement of the OMNI platform across Chubb Fire & Security’s business support function. This role ensures OMNI becomes fully embedded as the core customer-facing and operational ecosystem improving service quality, streamlining processes, and enabling a consistent, data-driven customer experience.
You will:- Implementation & Optimisation: Assist with the rollout of OMNI across relevant business support functions, ensuring alignment with operational objectives and customer needs. Maintain responsibility for OMNI governance, ensuring updates, releases, and changes are controlled, tested, and fully communicated.
- Continuous Improvement & Transformation: Identify and evaluate opportunities to extend OMNI capability, enhance workflows, and simplify customer journeys. Work with operational teams to understand pain points and convert them into actionable enhancement requirements.
- Stakeholder Engagement & Leadership: Act as the primary point of contact for OMNI within the business support function, engaging with Operations, Customer Service, IT, and Transformation teams. Provide training, support, and guidance to end users to drive adoption and change readiness.
- Performance & Reporting: Track, measure, and report on platform performance, adoption levels, and process outcomes. Ensure OMNI contributes to operational efficiency, improved customer outcomes, and reduced process friction.
The ideal candidate brings deep hands-on OMNI expertise and a proactive mindset, constantly looking ahead to identify the next improvement, innovation, or operational gain.
Essential:- 3–5 years of hands-on OMNI platform experience, including configuration, optimisation, and enhancement delivery.
- Proven experience in operational improvement or business transformation roles.
- Strong understanding of customer-facing processes, service operations, and workflow design.
- Ability to translate operational needs into structured system requirements.
- Strong analytical skills with the ability to diagnose issues and propose effective solutions.
- Excellent stakeholder management and communication skills, able to influence at multiple levels.
- Demonstrated capability to manage multiple initiatives simultaneously in a fast-paced environment.
- Experience within fire & security, field service, alarm monitoring, or related service environments.
- Knowledge of integration principles, automation approaches, or digital service design.
- Project management or continuous improvement certification (e.g., Prince2, Lean, Six Sigma).
- Proactive, improvement-minded, and always looking for “what’s next”.
- Strong ownership mentality with a focus on effective execution.
- Comfortable challenging existing processes constructively.
- Driven by results and operational excellence.
If this sounds like you, apply today and send us your application!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported.
Operations Manager - OMNI platform in Blackburn employer: Chubb Fire & Security Ltd.
Contact Detail:
Chubb Fire & Security Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - OMNI platform in Blackburn
✨Tip Number 1
Network like a pro! Reach out to current employees at Chubb on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the OMNI platform inside out. Familiarise yourself with its features and think about how you can contribute to its optimisation and implementation at Chubb.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled operational challenges in the past. Chubb loves candidates who can think on their feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Chubb family.
We think you need these skills to ace Operations Manager - OMNI platform in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the OMNI Operations Manager role. Highlight your hands-on OMNI experience and how it aligns with Chubb's goals. We want to see how you can drive improvements and enhance customer experiences!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved processes or led successful projects in the past. We love seeing quantifiable results that demonstrate your impact in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely. Plus, you’ll get to see more about our company culture while you’re there!
How to prepare for a job interview at Chubb Fire & Security Ltd.
✨Know Your OMNI Inside Out
Make sure you have a solid understanding of the OMNI platform and its functionalities. Familiarise yourself with its implementation, optimisation, and how it enhances customer experiences. This will show your potential employer that you're not just knowledgeable but also genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified operational pain points in previous roles and turned them into actionable improvements. Highlighting your analytical skills and ability to propose effective solutions will demonstrate your proactive mindset, which is crucial for this position.
✨Engage with Stakeholders
Be ready to discuss your experience in stakeholder management. Think of instances where you've successfully engaged with different teams, like IT or Customer Service, to drive change. This will illustrate your communication skills and ability to influence at multiple levels.
✨Emphasise Continuous Improvement
Chubb values innovation and improvement, so come prepared with ideas on how you would enhance workflows or simplify customer journeys using the OMNI platform. Showing that you're always looking for 'what's next' will align perfectly with their vision.