Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead initiatives to enhance customer satisfaction and drive excellence in service delivery.
- Company: Chubb Fire & Security, a leader in safety and security solutions.
- Benefits: 25 days holiday, competitive salary, and a supportive work environment.
- Why this job: Make a real difference by improving customer experiences and leading a passionate team.
- Qualifications: Experience in customer service management and strong leadership skills.
- Other info: Join a dynamic team dedicated to protecting what matters most.
The predicted salary is between 36000 - 60000 £ per year.
At Chubb we are driven by a powerful purpose - to protect your world. Here at Chubb Fire & Security we have an opportunity for a Head of Customer Satisfaction to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full time, permanent basis.
25 days holiday, plus
Customer Satisfaction Manager in Blackburn employer: Chubb Fire & Security Ltd.
Contact Detail:
Chubb Fire & Security Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Manager in Blackburn
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Chubb on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Satisfaction Manager.
✨Tip Number 2
Prepare for the interview by researching common questions for customer satisfaction roles. We should also think of examples from our past experiences that showcase our problem-solving skills and ability to enhance customer experience.
✨Tip Number 3
Showcase our passion for customer satisfaction! During interviews, let’s share our thoughts on what excellent customer service looks like and how we can contribute to Chubb's mission of protecting their world.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for the Customer Satisfaction Manager position.
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Satisfaction Manager role. Highlight your relevant experience and skills that align with Chubb's mission to protect and enhance customer satisfaction.
Showcase Your Passion: Let us see your enthusiasm for customer service! Share examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles. This will help us understand your commitment to excellence.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through without getting lost in complicated phrases.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Chubb Fire & Security Ltd.
✨Know Your Customer Satisfaction Metrics
Before the interview, brush up on key customer satisfaction metrics and methodologies. Understand how they apply to Chubb's operations and be ready to discuss how you can leverage these metrics to enhance customer experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of past challenges you've faced in customer satisfaction roles. Be specific about the problems, your approach to solving them, and the outcomes. This will demonstrate your ability to think critically and act decisively.
✨Research Chubb's Values and Culture
Familiarise yourself with Chubb's mission and values. During the interview, align your answers with their purpose of protecting the world. This shows that you're not just looking for a job, but that you genuinely care about their mission.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their customer satisfaction strategies or team dynamics. It shows your interest in the role and helps you gauge if it's the right fit for you.
