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For Companies At a Glance
- Tasks: Support key corporate accounts and ensure customer satisfaction through effective communication.
- Company: Join Chubb Fire & Security, a global leader in innovative security solutions.
- Benefits: Up to £27,000 salary, 25 days holiday, and extensive training opportunities.
- Why this job: Make a real impact by helping protect people and assets worldwide.
- Qualifications: Strong communication skills and experience in account management or administration.
- Other info: Dynamic team culture with a commitment to diversity and career growth.
The predicted salary is between 23000 - 30000 £ per year.
At Chubb we are driven by a powerful purpose - to protect your world. Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years, providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: Up to £27,000 per annum
What You’ll Be Doing As An Account Coordinator
- The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.
- Take responsibility for the day-to-day management of the key customers including intelligent decision making.
- Work closely with several Account Directors to manage day to day client expectations.
- Pro-active management of outstanding jobs – order, service and callouts.
- Build professional business relationships with designated customers including courtesy communication.
- Management of visit reports and quotations.
- Resolution of customer disputes including liaison with other areas of the business as necessary.
- Preparation and submission of weekly/monthly/annually KPI information.
- Organisation and prioritisation of own workload.
Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based
What We Would Like You To Bring:
- You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating/supporting volume or national customer accounts, or have worked within an account management environment.
- A natural communicator, with an ability to build rapport with our customers and your colleagues.
- Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines.
- Solid IT literacy – Including strong, demonstrable Excel skills, you will be responsible for producing reports.
- Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time.
If this sounds like you, send us your application today!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Additional Information
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent businesses to many of the FTSE 100 companies.
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that every day. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
Here at Chubb Fire & Security we have an opportunity for a Client Account Coordinator to join our Customer Excellence Teams based in Blackburn (BB1 2PR) on a full-time, fixed term basis of 12 months.
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Online GP Appointments
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Free Mortgage Advice
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
Account Coordinator - 12 months FTC in Blackburn employer: Chubb Fire & Security Ltd.
Contact Detail:
Chubb Fire & Security Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator - 12 months FTC in Blackburn
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Chubb on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to account management and customer service. We recommend role-playing with a friend to get comfortable with your answers and showcase your communication skills.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've resolved customer issues or improved processes. This will demonstrate that you're solution-focused, just like they want!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Account Coordinator - 12 months FTC in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Coordinator role. Highlight your experience in customer service and account management, as well as any relevant skills that match what we're looking for.
Showcase Your Communication Skills: As a natural communicator, it's important to demonstrate this in your application. Use clear and concise language, and don't hesitate to share examples of how you've built rapport with customers or resolved issues in the past.
Highlight Your IT Skills: Since solid IT literacy is key for this role, make sure to mention your Excel skills and any other relevant software experience. We want to see that you're comfortable producing reports and managing data effectively.
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application gets the attention it deserves, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at Chubb Fire & Security Ltd.
✨Know Your Stuff
Before the interview, make sure you understand Chubb Fire & Security's mission and values. Familiarise yourself with their products and services, especially those related to customer accounts. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Communication Skills
As an Account Coordinator, strong communication is key. Prepare examples of how you've built rapport with clients or resolved disputes in the past. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you identified a problem and implemented a solution, especially in a customer service context. This will highlight your solution-focused mindset, which is crucial for this role.
✨Prepare for Practical Questions
Expect questions that assess your organisational skills and ability to prioritise tasks. You might be asked how you would manage multiple customer accounts simultaneously. Have a strategy in mind that showcases your multitasking abilities and your approach to managing workloads efficiently.
